Email Reply and Reply all -

service12
Tera Contributor

3 weeks ago

one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads are removed . can you please help me here ? 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @service12 

 

A more streamlined solution is to set up a custom Response Template that automatically adds the company banner whenever an agent clicks "Reply" or "Reply All" within the Agent Workspace.

 

Refer: https://www.youtube.com/watch?v=5y_QAgwPqb8&t=11s

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
How to Configure & Use Response Templates in ServiceNow Agent Workspace | ServiceNow Tutorial
How to Configure & Use Response Templates in ServiceNow Agent Workspace | ServiceNow Tutorial
youtube.com/watch?v=5y_QAgwPqb8&t=11s
This video is a detailed guide on Response Templates in ServiceNow, a powerful feature that allows agents to use pre-written, reusable text snippets to resolve issues faster and more efficiently. ___________________________________________________________________ GlideFast Consulting is an Elite ...
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