How to avoid inbound Email to trigger only once for duplicate emails

[aasheesh]

I created a flow to trigger when an Inbound email comes with a specific subject and further used to upload data from the attachment. The problem is the mail is auto forwarded to instance from a mailbox and there are 2 emails within duration of 5 minute with same content and no Fw or Re on the subject.

How to avoid the duplicity and make the flow to trigger only once.

#flowdesigner

[Nayan Dhamane]

Hello @aasheesh ,

The main question is why there are two emails with the same content. were they sent twice or the mailbox forwarded it twice to the instance.

Any of the above reason need not to be tackled by ServiceNow.

[aasheesh]

Yes for some reason the emails are being forwarded to instance twice and may be via another application to the mailbox and then to instance.

[Nayan Dhamane]

@aasheesh Please try to get in touch the team which is handling the forwarding of mail because that will resolve the issue by root.

As whatever you have configured is working as expected just reach out to the mailbox team and ask about the Root cause analysis.

[aasheesh]

That i'm already trying to figure out but just want to check is there anything at ServiceNow end in trigger conditions we can use to avoid duplicate triggering.