How to block ServiceNow access for users from particular country

[viraj4]

How to block ServiceNow access (platform as well as portal) for users from particular country.

[harishdasari]

Hi Viraj,

Navigate to sys_user table and using the filter add the country code and run it.

Now you can find the related user records for a particular country and make all the users ACTIVE to False and Locked out is True.

Then users cannot access to ServiceNow.

Thank you.

[Ankur Bawiskar]

Hi Viraj,

If you want to block access to instance URL itself then you need to have ip based restrictions I believe

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/login/concept/c_IPRang...

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/login/task/t_Acce...

also I would suggest you to raise a HI ticket and see if they can block the URL based on Region

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur