UI Policies not working in RITM and Catalog task level.

[imran rasheed]

I have created like around 13 UI Policies for my catalog form and i have checked the box applies to RITM & catalog task.

And i have also disabled all the client scripts written. But still the catalog variables aren't reflecting in my ritm or task tickets.

For example:

When i fill in all these details..

I get only these in my ticket.

[Mark Roethof]

Hi there,

It should be able to work. Can you share how you set your Catalog UI Policy up? And I assume a Catalog UI Policy, not a UI Policy?

Do the 2 screenshots also represent the same record? Asking this because for example "Is it a Generic Account?" shows different values. One filled, one --None--

For example, how did you set this up:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[imran rasheed]

Hi Mark,

Yes it is the same record. UI policies here are written for form.