Hi Everyone, As an implementer, we implemented a change for Normal or Emergency. And we've got a requirement to select a check box (check or uncheck) based on day-time activity. If it is 1 to 6 AM, the check box should be unchecked, and the reset of ...
Hi, Is it possible to hide the "Manage Attachments" link and the attachments based on users/ groups on the incident form. Regards, Hemanth
Hello Team, On catalog form there is one list collector variable reference to sys_user table, when i select 2 or 3 users , need to create one request for every user.
When you submitted new booking application then system should send a email notification to caller
I have created system property to include about 5 countries sys_ids(India, Africa, Japan, China, Sri Lanka), would like to call this system property sys_id's in the client script, 'Country' variable is a reference field to country table. If one of th...
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is manager, then only his name has to be showed in the Requested for variable,if logged in user is Not manager, then his name and his reportees should be...
My requirement is to bulk import records into a custom table. The table does not have all the fields created which the client requires so we created a record producer pointing to the custom table, and we did not map the fields of record producer to a...
Hi All, We have a group that requires watch list users to be able to add comments on requested items. Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update t...
Hi Community, I have few variables on the sc task table where i have one variable which is of type attachment. I want to copy that attachment into the another variable's values records. For eg. oat certificate is of type of attachment, whatever attac...
When creating a change e.g CHG1132840. There's a spot at the bottom for listening change references or change requests that currently needs manually editing which is then sent via a slushbucket call that I couldn't replicate in existing snow api call...
Hi Everyone, I have an issue in record producer that in record producer creating duplicate records in servicenow.I was used class less script include to insert record in servicenow to map the producer variables to back record values.May i know the is...
I have a CI for onboarding...I know I know it can be done in HR but they want it like this in ITSM, anyways the submission of the form will generate a bunch of tasks that need to be worked through, examples are in the pics. Once I go in to close all...
Hello Team, We have a requirement where we need to create incident and RITM from Salesforce. Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction. Could you please ...
Hi,I have a requirement to one of the catalog items for the persona selected ,populate the related list (child tab) of software applications for user guidance.refer the screenshot here the field refers to custom table 'u_vdi_image' when user select...
Hello All, I have a requirement to make the Description field of the Change Task to be read-only once the Change has been approved in CAB. In our process, the Change Requester's Manager is usually the first level of Approval, then it goes to CAB for ...
