Resolved! Change request getting stuck after replacing approver from edit option
Hi All, Change request getting stuck after replacing approver from edit option. Thank you in advance for any suggestions/help.
Forum Posts
Resolved! How to display percentage of incidents in reports
Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...
How to find the workflows which triggers a particular subflow?
Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...
Apply Report Filter to catalog variables
Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...
Resolved! Service Portal Search Source
Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN
PRINT INCIDENT CATEGORY HARDWARE & SOFTWARE WITH TOTAL COUNT IN GLIDERECORD
PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
Resolved! Time to acknowledge average time per week and month
Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
Restrict user from submitting attachment other than pdf file
Hi Team, Greetings!! I have a requriment where i need to restrict a user to upload a document other than PDF like xslx,xml,txt. User wants only pdf file to be upload for one specific catalogue item. I went through the community but unforunently i did...
Resolved! How to compare records within the same custom table and update a reference field.
@Chuck Tomasi Hi Chuck ,Is there any script that can be written to compare records within the same table.I have got a custom table that has records belongs to the year 2023,2024 and the problem is in the records that belong to 2024 ,there is a refere...
Resolved! Activation Issue with Out-of-the-Box Change Flows in flow designer in Vancouver Release
Issue Description: The change flow deactivation was successful, but reactivation is currently unsuccessful despite being out-of-the-box (OOTB) in the Vancouver release.Request for Assistance: Seeking help and guidance on how to successfully activate ...
Deleting Update Sets
Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...
Flow Designer (Not getting variables values through the data pill)
Hello, Everyone,We are using a wait for condition in flow designer. Later that it have a for loop (for each item in) on the list collector variable. However, values are not getting in this loop. Same happening in the below action as well, variable da...
Resolved! UI Action to add SC TASK
I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...
Looking for an example script to perform QUARTERLY SLA calculations
We are being asked to add an additional option to the Service Availability (service_availability) TYPE column. Currently, there are 7 options there (Daily, Weekly, Monthly, Annually, Last 7 days, Last 30 days, and Last 12 months), but a new requirem...
What is the difference between the .do and .form
What is the difference between the .do and .form