Hello, We are now using the Employee Center for our IT Portal and we are about to deploy Catalog Builder to ease the development of new items. In the past, I use to try to reduce the number of similar items. For example, I would try to create a si...
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...
I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A. I also wa...
Hi all, I thought this would be easy to do but apparently not. After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...
Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step? Thanks.
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...
Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members. Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...
There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...
Hi.We need to test Lakeside Systrack Assist for ITSM Plugin in a Developer Instance, but it doesnt appears.Does anyone know if it is a limitation of the instance or is it possible to load it in some way to test the integration with Systrack? ServiceN...
Good day,I've recently been working with the CAB Workbench, and I experimented with a test series. I'm now looking to remove it completely, so I deleted the CAB Definitions in question. Upon deletion, I received a warning that deleting the CAB defini...
when user open the below URL, i want ServiceNow system to redirect the page default to portal home page instead of below url https://ABCCCC.service-now.com/$chat_support.do?queueID=34327642424243242341363612 we have disabled this "$chat_support.do...
Hi All, I have form: where I need to populate "Org Number" and "Sub Account" based on SIU Fund variable. "Org Number" and "Sub Account" referring to same table but having simple referring qualifier: "Org Number" where Type = Organization"Sub Account...
Hi All, I wanted to configure an email notification from which a user can approve/reject a request from the buttons present in the notification itself. Can anyone help me configure that? Thanks in advance