How to book an appointment on behalf of someone in walk up experience online check-in through service portal?

[Arulmozhi Varat]

Hi All,

I have set up walk up experience in service portal, all configurations are done but I cannot schedule an appointment on behalf of someone on service portal, that option is completely hidden. Please refer the attachment.

kindly help me understand what is the issue.

[RaghavSh · Accepted solution]

This feature can be enabled from the walkup location queue:

Select "Enable appointment delegation" and select the group. The members of group selected in "Appointment delegation group" will be able to book an appointment of behalf of someone else