Resolved! how to enable Benchmark?
How do you opt into Benchmark? I can see there's a user account in my instance and it's currently active. Also how do you configure who receive the benchmark data, there's currently no notification setup for this?
Forum Posts
How to get Change Management back to OOTB after several changes
Hello, What is the best way to reset Change Management back to OOTB? We made several changes to some of the forms that were deemed to be too complicated and our MT is wanting to go back to OOTB. All of the changes were captured in Update Sets but whe...
Resolved! Work notes field missing on RITM and Catalog TASK for one user
Hi Community,We have one itil user who does not have a work notes field on RITM and catalog TASKs forms. She is able to see the field on the Incident form.It's really strange. The post button is visible, but the entry field is missing. The user does...
Import Variables into Description Field / RITM
What's the best way to import the variables from ESS Service Catalog offerings into the Description field as text in REQ's/RITM's? Several of our request have numerous variables, and I'm finding they look chunky and crowded when populating in the 'V...
Resolved! Custom user field vs OOTB
Hey folks this is a very broad question but I was wondering if there is any best practice documentation on adding custom user fields to a table? There are many tables in ServiceNow that are used by multiple modules and we have a need to add some add...
Resolved! "No Preview Available" - How to allow approvers to view the formatted requested item?
I have created a catalog item that is fairly complex with quite a few fields (variables) on it.Currently, when our approvers click the link to view the service catalog request and all of the requested items, they cannot open up the requested item to ...
How to configure Okta provisioning using Multi-Provider SSO?
Hello - very new to ServiceNow and probably getting ahead of myself.We will use both Okta SSO and native ServiceNow logins. I've configured the Multi-Provider SSO plugin, and can login with the admin account and an SSO account without incident. S...
Resolved! How to delete Schedule Event
Hi, For example, if the Alert Due Date was originally set on the HR Form Request for 10:04:00AM on 27/04/2018 and the form is submitted, an Event is logged and sits in the 'Ready' state until that time. If the Alert Due Date is then changed to 10:0...
Is it possible to filter affected and impacted CIs in a change record based on their relationship type?
We have a requirement to populate all upstream relationships in the Affected and Impacted CIs on change requests based on their relationship type.We are using three relationships: Depends on::Used by, Used By::Uses, and Used::Used By.We can get (usin...
Resolved! Show or hide the names in a sys_user reference field based on group membership
I'm trying to create a reference qualifier or script that will allow me to filter out users in the sys_user table by the group membership related list. So if they belong to a specific group, remove them from the available options in the reference fie...
Resolved! Error occurs when I save the incident - Invalid update - Match not found, reset to original
I setup some client script to auto fill in the information, when I save the incident, the following error occurs. If I click 'Save' again, it can be save normally.
Auto Numbering
I need to Populate Correlation ID on a Custom Table with numbers starting from 400000 and Incremented by 1 and If Possible need to Validate If number already exists. Tried : javascript: global.getNextObjNumberPadded(); How Do I do this?
Resolved! Using the selected values in slush bucket to query
Hi, I have a slush bucket to select values of locations. i want to feed the selected values to a query in client script. I used the following but it doesn't pull the values. I have the slush bucket defined: <g:ui_slushbucket name="sb" left_header="Av...
Knowledge Base Publish/Retire Workflow
Why do Knowledge Management have separate Workflow for Publish and Retire instead of a single one?
What is Render property , what does it do .
Hi all , i have an incident which says , ' New' ui button is not visible on related list . Just Edit button is visible when i check that UI action for that table , its a global ui action and it has condition which is hiding 'New' button o...
