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Change and Release management links

Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...

yuggi1 by Kilo Contributor
  • 3257 Views
  • 3 replies
  • 1 helpfuls

Post button not available on journal_input field.

We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?

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Radha K by Kilo Guru
  • 4411 Views
  • 9 replies
  • 14 helpfuls

Resolved! What will end users see during an AHA data center transfer?

Our instance is being "moved" (for lack of a better word) from one data center to another this weekend.   ServiceNow talks about 15 minutes of downtime during this maintenance window.    What will customers see during this window?    Will the insta...

Resolved! Can we create a catalog item with different languages ?

Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks

datspandey by Kilo Contributor
  • 2122 Views
  • 1 replies
  • 1 helpfuls

On Complete Transform Script

Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...

Inbound email action- Reopen incident

Good day, everyone-   I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know.  For the most part, I think I have it but I'm running into t...

Resolved! Client Script to Populate String Field w/ Reference Field Value

We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field.  Example...On Incident form, populate a custom Department field (u_department / string type) with t...

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kevinthury by Tera Guru
  • 2734 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to relate a custom Related Links table to its record?

Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...

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alexg_ by Giga Contributor
  • 3874 Views
  • 7 replies
  • 1 helpfuls

Resolved! Knowledge Management Subscription

I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...