Since we are trying to avoid making changes to global system property, looking for a way to override glide.sc.variable.reference.clickthrough System property to enable clickthrough functionality for a specific catalog item variable on RITM form. Any ...
Hi folks,I'm sure I'm missing something obvious but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't b...
I need to change the size of the 'Key Request' widget and make the same as above widget but I don't know which css property to change.As the widget was 'Icon Link', I opened the widget editor and tried to edit but I was not sure which to change.Any h...
We are creating a report which should show incident tickets opened by users that are members of a certain group (for example group named, "GroupX"). How can we do this similar to these javascripts on filter: javascript:getMyGroups() or javascript:get...
Hi all,kindly help me to avoid the duplicate incidents , requests , problems ...either manually or through integration .we had options like Unique button and colease make true in transform maps . Kindly provide other alternate way ( business rule...
I have some knowledge articles that use OOTB review(publish) workflow and some that use two level custom review workflow. I need to show their states in the list view appropriately but there seems to be no way to control the states . Is it possible...
Hi, anyone that have knowledge to the Widgets on Service Portal, named: "Data Table from instance Definition"..?I want to change the layout in 2 ways:1) I would like to remove the breadcrumb. This is critical, because the user should not be able to s...
I have enabled "Reminders" within an Incident by doing the following. This is all out of the box - no manipulation and we are on Fuji.Added the "Follow up" field to the Incident formEnabled "Reminder --> Task" as a Related List to the IncidentWhen ...
Good morning all, Still learning ServiceNow and making my first foray into Custom Charts. I have 2 reports that separately display the data I want to combine into 1 custom chart. Is there any way to use those 2 reports as my Data Generators or f...
Hello,Have created a UI action (Preview button), when clicked, an UI page will pop up as preview. All this is happening before I submit the submit button.My requirement is I need to pull certain filed values to display it in UI pages. However, I am u...
We have users that are constantly adding New CIs/Phone Numbers and having an issue with duplicate phone #s being added because those are simply not being checked consistenly to see if it already exists. What is the best way to prevent this creation o...
I've created a custom Approval Request notification for my catalog item. Currently both notifications fire because they have the same event trigger "approval.inserted". I'd like to create a condition that I can use in both of these notifications wher...
Hi,I have a custom table that extends Task table and have created two new fields 'Category' and 'Subcategory' as reference fields in my custom table.While personalizing the form/list, I don't want the Task table fields with the same name (Category an...
I have a condition to check if user exist in AD so that while rehiring we do not create a new userid for the same user who has a deactivated account and reactivate the same account.I found ways to to do that via AD activities but that uses LDAP.I do ...
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