Resolved! Can someone help me with CellEdit client script ...with an example ???
Can someone help me with CellEdit client script ...with an example ???
Forum Posts
Work notes list not visible for non-ITIL users
Scenario:I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.Issue:On my form I added the "Comments and Work ...
Resolved! set incident status to 'hold' when problem is created from incident
Hi,my criteria is to create a problem from an incident and when doing so,incident state has to change to 'hold' and when the problem is resolved the incident state should also change to resolved.Thanks in advance!!!!
Resolved! List results will not display for one of our ITIL users
This morning when one of our Service Desk users logged in, he was unable to display list results. It shows the list search parameters at the top, and indicates the number of results, but the list itself is blank. He has tried clearing his cache, usin...
Resolved! How to add caller.user_name to global text search
I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...
MID Server Decommissioning
We have recently upgraded our Windows-based MID servers in all of our instances. We are now tasked with decommissioning the old MID servers so they can be removed from our environment. What is the proper way to remove these old MID servers from runni...
Resolved! Reference Table foreign key
Hi,I'm a newbie to ServiceNow and this might be of basics.I have a monthly meeting form where we record multiple complaints.I created 2 tables - MeetingInfo & ComplaintsInfo.MeetingInfo has a column "Complaints Info" of Type List - Reference to Compl...
Resolved! What is best practice for configuring SLA Definitions?
The screenshots attached show our current SLA Definitions. We are experiencing inconsistencies, where with Incident Response we are seeing new values being created when no values have technically changed. We think the stop condition is misconfigured ...
Resolved! How to create multiple approvals for multiple CIs on a change request?
Hello, I have a request to create multiple approvals (App Owner and Back up App Owner) for multiple Configuration Items selected in a change request.The scenario is the following:A user opens up a change request and selects multiple CIs from a List C...
Run a report on Time worked
Hi,I would like to run a Weekly report based on the "Time Worked" of each ticket that has been handled by my Group (queue) and if possible each user in that group. Ideally this would have to cover all forms of Tickets (Incidents/Requests/Changes) etc...
Resolved! Extend CI attributes
It has been a while since that I done this - so this is probably a dumb question - I believe there is a way to extend attributes from a Parent CI - cmdb_ci to the child CIs cmdb_ci_win_server, cmdb_ci_vcenter, etc. Specifically, I want the field "CPU...
Resolved! How to translate / change the name of the Submit button of my Record Producer Preview Item(form)?
Hello,I would like to know how I can translate or change the name of the Submit button of a record producer, by using an onLoad Catalog Client Script?I created such against the Catalog item of the record producer of mine, and added the below code int...
Staffing size
How large is your organization and how many ServiceNow administrators and developers do you staff?Also, if your organizations has dedicated staff for specific ITMS functions (incident, change, problem, asset, CMDB, knowledge, etc.) I'l love to hear h...
How to to call custom scripts ( powershelll , python, boto3 scripts etc ) for AWS resources in service now
I have custom scripts for AWS resources like boto3 ,Lambda scripts , powershell and python scripts). How to call thise scripts in service now on the AWS cloud module.Please help on the above.
Dot walk fields in XML export of a record
When we export a record in XML format, it includes all fields of that form by default. However, fields that have been added by dot-walking are not visible in XML view of that record. Is it possible that a field added by dot-walking, either in form vi...
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