How to build a report 1st handled the ticket user when incident is created

[Naresh_5120]

Hi Community,

I need to build a report for the ServiceDesk team that identifies, for each incident, which team member first responded by making an update—such as changing the ticket state or modifying the assignment group. I know we can track changes using the “Updated By” field, but when multiple people work on a ticket it’s difficult to determine who made the very first update.

Can anyone suggest an approach to reliably capture the first responder for each incident?

[Ankur Bawiskar]

@Naresh_5120 

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[Ankur Bawiskar]

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏