How to build the flow in HRSD
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2025 03:45 AM - edited 03-07-2025 03:45 AM
Hi,
I am new to HRSD so i am little confused to give the condition in flow. so I want to build the flow in HRSD as per below details so i didnt get it where to give the conditions so please help on this.
Email Received → Extract details (Requested For, Subject, Body).
2️⃣Check if HR Case exists →
- If Yes, create Child HR Case.
- If No, create New HR Case.
3️⃣Set Priority:
- If keywords like Injury/Harassment → High Priority.
- If Confidential keyword → Assign to Confidential Group.
4️⃣Watchlist → Users can track the case.
5️⃣Acknowledgment:
- Must acknowledge within 24 hours.
- If not → Send Reminder to Assignment Group.
6️⃣Resolution Time:
- High Priority cases must be resolved in 1 week.
7️⃣Show KB Articles for quick reference.
8️⃣Generate Reports for HR department.
Can anyone please help on this, It will be gratefull.
Thanks!
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2025 03:49 AM
Hi @mania
By seeing this,
- It’s more focused on inbound actions.
- You need to check whether it’s a fresh email or a reply, as no description has been provided by you.
- You should identify which COE and service the case needs to be created for.
- If the body contains keywords like "injury," set the property to 2 (impact and urgency).
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************