Need to migrate custom problem task numbers to oob problem task table

mohanmerava
Tera Contributor

@Ankur Bawiskar 

We are migrating from custom problem task table to oob problem task table. We need to migrate the custom problem task number to oob problem task table with same task numbers. I tried it by disabling the auto numbering in the oob problem task table. And through transform map iam moving those task to oob problem task table. Only one task is getting mapped with same task number as custom problem task number remaining are not getting mapped. Can you help on this

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mohanmerava 

For safety, simplicity, and best practices, don't disable the auto-number generation. Instead, add the custom task number and a short description, then map that short description to the out-of-the-box (OOTB) task. Disabling the auto-number creates technical debt and delays data migration.

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Ankur Bawiskar
Tera Patron
Tera Patron

@mohanmerava 

what happens for the other ones? is the number generated automatically?

What's the requirement to have same number? Let the system generate new number via data load

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

We need to keep all the task numbers in production and need to map fields with oob problem task. In devp we need to migrate the production task number to oob problem task with same task number of customer table. For one task it is getting same task number as custom table for rest it's creating new numbers. We need to get the same numbers

@Ankur Bawiskar any update ankur