Need to migrate custom problem task numbers to oob problem task table
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03-05-2025 11:10 PM
We are migrating from custom problem task table to oob problem task table. We need to migrate the custom problem task number to oob problem task table with same task numbers. I tried it by disabling the auto numbering in the oob problem task table. And through transform map iam moving those task to oob problem task table. Only one task is getting mapped with same task number as custom problem task number remaining are not getting mapped. Can you help on this
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03-05-2025 11:23 PM
Hi @mohanmerava
For safety, simplicity, and best practices, don't disable the auto-number generation. Instead, add the custom task number and a short description, then map that short description to the out-of-the-box (OOTB) task. Disabling the auto-number creates technical debt and delays data migration.
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03-05-2025 11:34 PM
what happens for the other ones? is the number generated automatically?
What's the requirement to have same number? Let the system generate new number via data load
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-05-2025 11:38 PM - edited 03-05-2025 11:40 PM
We need to keep all the task numbers in production and need to map fields with oob problem task. In devp we need to migrate the production task number to oob problem task with same task number of customer table. For one task it is getting same task number as custom table for rest it's creating new numbers. We need to get the same numbers
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03-07-2025 03:46 AM
@Ankur Bawiskar any update ankur