how to call ritm variables in email notification

[Renu9]

Hi All,

I am having a requirement to call variables details in notification when we are sending it to requester.

Please let me know how I can call the variables in notification.

Sample:

Hi <requested for>

Based on selection, these are the below details that are selected:

<calculated list>

Regards,

Support Team

The variables are :

1.is_monitor_required?

2.is_keyboard_required?

3.is_mouse_required?

[Dhananjay Pawar]

Hi,

You can write the Email Script to fetch the variables from RITM and same Email Script you can call from notification.

Thanks,

Dhananjay.

[Renu9]

Hi @Dhananjay Pawar 

Could you please help me here how I can fetch variables

(function runMailScript(current, template, email, email_action, event) {

    var a = new GlideRecord('sc_req_item');

    a.addQuery('cat_item', 'On Site Worker');

    a.addQuery('sys_id', current.sys_id);

    a.query();

    while (a.next()) {

        if(......)

    }

})(current, template, email, email_action, event);

[Sohail Khilji]

HI @Renu9 ,

Create a notification script and include it in your email, here is a notification script i created  a while back to include all non empty variables form a ritm in an email

(function runMailScript(current, template, email, email_action, event) {

    template.print('Variables: <br/>');

    var variables = current.variables.getElements();
    for (var i = 0; i < variables.length; i++) {
        var question = variables[i].getQuestion();
        var label = question.getLabel();
        var value = question.getDisplayValue();
        if (value != '') {
            template.space(4);
            template.print('  ' + label + " = " + value + "<br/>");
        }
    }

})(current, template, email, email_action, event);

[Renu9]

Hi @Sohail Khilji ,

Thanks, but I don't want all the variables in the RITM to be displayed.

I only want 5 from 10 variables. How can I get display them.