How to change favicon (shortcut icon)

[amadosierra]

Does anybody knows how to change the default favicon (also called "shortcut icon") in Service-Now?

[Jim Coyne]

Upload the file using the System Definition / Upload File module. You cannot upload a file called "favicon.ico". It will seem like it worked, but the file will be ignored.

Then, change the icon property in the System Properties / System module. Look for the property that says "Icon image displayed in bookmarks and browser address bar". Save the change and refresh the page.

[antonymirza]

Hi Jim,

I have uploaded an image file as you said but don't know where it stores in SN as I am unable to locate my file.

If you are able to change SN bookmark icon then please elaborate your method step by step.

Hope to hear from you!

Brgds, AM

[Jim Coyne]

Just like I said - upload the file (I have no idea where it goes, we do not have access to it) and then change the property.

I just uploaded a new "favicon2.ico" file (Google) into the demo14 instance and then put "favicon2.ico" into that property, saved and refreshed the page and it is now the Google "G" logo.

[antonymirza]

Thank You Jim, It's working now 🙂

[vhtejesh]

Favicon and all other Images uploaded will be stored in https://any_instance.service-now.com/csc/
One can find the favicon with https://any_instance.service-now.com/csc/favicon.ico or https://gecapdev.service-now.com/csc/"image_name".extn