How to add underline to the survey in portal ?
How to add underline to the assessment as shown in image and remove underline for below related record?
Forum Posts
"Action on selected Rows" > "Remove Tag" not working??
If I do the "Action on selected Rows" and "Add tag" and add a tag, it works perfect. But if I do it in reverse and use the "Remove Tag" option, the screen refreshes but the tag is NOT removed. I've done it 100 times from various filters/search screen...
Resolved! How to attach Excel as attachment in Notification
I have a requirement to send an email with an excel attachment containing the records based on a query in a custom table. Detailed Explanation:1) Email should be triggered to Department head after 35 days when users in that department doesn't made re...
Query business rule is not working on records which are created by inbound actions
Hello everyone,I have created query br to put restrictions on specific records that are generated from inbound actions, but whenever I click on that record number it is taking me to different record instead of target record, please help me to resolve...
Show incidents to users selected in variable.
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Resolved! Show Worknotes for a particular group
"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
How to get audit records using form layout
Hi,I have a table "u_comp_test" where i have created a tab section (Test1) and added fields reference of a different table "u_comp_test1". When a field update is made for the fields of "u_comp_test1". I need the audit records of "u_comp_test1" within...
How to get RITM number in Change Related List
Hi, We want to create Change Request from RITM, which is possible by activating "create change " UI action. However ,while creating Change request from RITM, change number is showing in RITM, but not in Change request. Kindly advise if we can get RI...
Resolved! Populate group member based on group selected
I have below 2 variable, based on group selection , group member should get populated [each group has only one member] 1.approval_group: referring to sys_user_group table2.approver: referring to sys_user tabletried below script, its not populating me...
Resolved! In AWA allow Admins to update an agent's Current Presence State to available.
Hello everyone, I have a requirement in Advanced Work Assignment (AWA). As an Admin, I should be able to change an agent's Current Presence State. Some agents might forget to set themselves as 'Available,' and I need the ability to update it. I attem...
Change Request Relationships and Parent Field
Hello Community,First, wanted to be clear about some acronyms I may use (I think most may understand)- REQ (Request)- RITM (Requested Item)- CR (Change Request)- INC (Incident)Hoping to find some guidance around an issue that my team is experiencing ...
Impact Assessment Form?
I am currently working on enhancing our Change Management process within ServiceNow and noticed that our existing Risk Assessment Form only evaluates the risk score within a Change Request. I would like to develop an Impact Assessment Form to accurat...
close the task when ritm is closed
Hi , i have been trying to close the parent ritm when all the childs are closed. here is the before update BR with condition state changed to closed completevar count=0;var tasks = new GlideRecord('sc_task');tasks.addQuery('request_item',current.requ...
regarding custom with lebel variable
I have a requirement where i have a list collector type variable on my catalog item and client need to show up a download option or button right beside of that listcollector variable. when that variable will carry 10 values at that time someone can ...
Business duration display in Task SLA
If the Incident is created on Day 1 at 6:30am and closed on Day 2 at 10:00am in a 7am to 7pm custom schedule how to display the Business duration on Task SLA to show as 1 day for Day 1 and 3hrs for Day 2.
