Resolved! How to check the ServiceNow environment details in the platform
How to check the ServiceNow environment details in the platform
Forum Posts
SLA Percentage Timer not Working in Flow designer
Hi Community,When I am selecting action as SLA Percentage Timer on flow designer, it is showing me blank page.Not able to find out what is exact issue.kindly please help me here. Please find screenshot for same.
Portal Customization : Approval Page
Depending on the approver, I need to display specific fields in the additional details section. These fields are stored in different widgets. I would like to know how to access the approver's record in the requested item variable widget to control th...
Resolved! Not running the flow designer trigger type is scheduled
Hi All,My client wants From third party tool we have fetched users data by an action i want to import into the custom table "u_users" we have through flow designer scheduled type but it is not running flow why?is there is any other way we can do?can ...
Reporting Define a Federal Fiscal Calendar
What are some way one can define a Fiscal Calender Dates for reporting purposes without the Fiscal Calendar Strategic Portfolio Management Plugin id: com.snc.fiscal_calendar When reporting you can select Current Quarter , Previous Quarter, but those ...
Customizing Conflict Detection Logic for Change Requests
Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...
Invalid attempt to run privately scoped workflow 'Knowledge - Approval Publish'
Hi Experts, While publishing my knowledge article it is showing this error "Invalid attempt to run privately scoped workflow 'Knowledge - Approval Publish' ". I have even tried by changing the Application Scope to the one which this workflow is place...
How to show Business Elapsed % in list view of Incident Table without Database views
Hi Team, Is it possible to show Business Elapsed Percentage in list view of Incident table without creating Database views.If Yes, Please let me know how to get that. Thanks in Advance. Regards,Haseena
Scheduled JOB Script for the Change Request
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Root Cause analysis vs other analysis
Hi community, A client asked me what the advantages are of using Root Cause analysis in stead of the General Analysis. They claim the Root Cause is a lot of administration, which I understand. I have been looking in the documentation but I am unable ...
Resolved! How to use Predictive Intelligence (PI) similarity solutions.
Hi,all.My team is trying to introduce the Predictive Intelligence (PI) Knowledge Similarity, but it's not working as expected.We've completed the Knowledge Similarity Solution training but PI Knowledge solution is not visible on any platform.We've al...
Resolved! Union Of conditions
Hey Folks, I need help with creating union of condition, I have a relationships(Related List) on incident table which have criteria something like below: current.addEncodedQuery('caller_id=' + parent.caller_id + '^ORu_behalf_of=' + parent.caller_id +...
ownership of a ci
Hi everyone , I have a doubt regarding the ownership of a CI in a ServiceNow instance. What is the difference between a business owner and a technical owner? What are the generic changes made by the owner to a CI? Explain the behaviour of a owner in ...
Can we customize the Predictive Intelligence (PI) Reccomendation on SOW?
Hi, all.Regarding the Predictive Intelligence (PI) Similarity Solution, I was able to display the PI Similarity "Incident" recommendation on Agent Assisnt in SOW. As a next step, I want to show more then one PI recommendations and add the filter to t...
