For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.Could any...
So we have a Problem that has a few Incidents have been manually attached to it from the related list on the Problem record The way I believe it should work is that if I go into one of those Incidents (ex INC0025026) I should see this Problem in its...
I want to create a report listing incidents created by members of a specific group.To do this, I'm creating "Dynamic Filter Options."However, the above settings do not work...Do you know why? I'd appreciate any advice.
I am trying to transfer an entire form section on the Change Request table with an update set.I read previous forum questions and understood I need to transfer the data by using Form Layout.The thing is the data gets transferred properly but I don't ...
I've installed the Document Management System Plugin (com.snc.platform_document_management) in my PDI and uploaded a new document through the Service Operations Workspace. When opening the document through the attachment section, a tool bar with many...
Hello Community!When I reject an Idea, an error appears saying to update the closed notes. There’s no closed Notes section on the form to update.Please hel!
Good evening.I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.Instead of it, I will use Business rule.So, my requirement is, when someon...
Hi guys, I have a requirement to add planned start date and planned end date to a catalog item. I have used catalog ui policy new feature to add a message where an error message pops up for planned start date cannot be in the past, however for planne...
Currently, when a requester submits a request through the ServiceNow portal, they receive a 'Request' number for tracking updates. However, fulfillers can only provide updates on Service Catalog Tasks (Sc_tasks).Unfortunately, neither requesters nor ...
Help - trying to use the Duration field on Closed Problem Tasks. Created to Closed, but nothing is showing in the Duration field. What am I missing?
I need to create different change task depending upon response to question asked in change risk assessment.Can someone please help me understand how this can be achieved?
I have a 4HR Business SLA. I am building out a report to show breached vs non breached SLAs using the Incident_SLA table. For some reason when I look at breached is true, I am seeing a handful of incidents that we well under the 4HR business SLA. Any...
1. Booking Request:Employees (users in the system) can submit a request to book a cab for their daily commute or business trip.The request form should include:Date and Time (Booking must be made at least 1 hour in advance)Pickup Location (Auto-popula...
Hi Everyone, ITIL user creating the incident (Record Producer) in Service portal Via Now Mobile app. when user attaching the attachment it' showing the error "The File Uploaded failed". how to resolve the issue? Users can able to attach the attachmen...
Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.
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