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Forum Posts

How to use SNCSSH in MID Server Script Include

Hi,I have been using J2ssh library in mid server script include. However, the SFTP server no longer supports this encryption algorithm. I want to upgrade to SNCSSH. Can anyone let me know how to proceed with this.The requirement is to push the CSV fi...

Map the variables of one catalog item in another

I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...

SS1510 by Tera Expert
  • 728 Views
  • 6 replies
  • 0 helpfuls

Resolved! Exclude some item when archiving REQ/RITM/TASK

Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...

Nico12 by Mega Sage
  • 1673 Views
  • 7 replies
  • 3 helpfuls

Resolved! Multi row variable set (MRVS) not visible in catalog task

Hi all, I have a catalog item with a MRVS (called u_tokens) and I want to display it in the corresponding RITMs and SCTASKs. Before it was ok, but after the upgrade from New York to Paris, the MRVS is not displayed in the SCTASK form. After some inve...

sutot by Tera Contributor
  • 10037 Views
  • 11 replies
  • 6 helpfuls

Resolved! How is this field NOT mandatory!?

Hello all,      I am trying to figure out how this field is not mandatory on the form.  As you can see, the field definition says it is required, but on the form itself, it is not.  I checked the UI Policies and nothing is active on the field.  I wil...

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lonesoac01 by Giga Guru
  • 1151 Views
  • 4 replies
  • 2 helpfuls

Resolved! "My Work" throwing a security constrains error.

Starting this morning, several people are having issues accessing the "My Work" link in ServiceNow. This is in the Self Service application and links to the task table with a dynamic filter to show work items for the logged in user. They're receiving...

Resolved! Custom Action issue

I have created a flow and custom action When i am testing the custom action individually it is given correct result but when i am calling it in flow and passing the same value as input It is giving wrong outputSs(function execute(inputs, outputs) {  ...

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