How to change 'No matches found' message for a reference field

[Madhura5]

Hi All,

On a catalog item we have a reference field  'System Name'  and it references the records from CMDB table. When someone types in reference field it shows the list of matching records. If no record found then it shows 'No matches found'.

Can we modify the message 'No matches found' to 'Please ensure you are typing the correct system name'

[The SN Nerd]

Yes, it is definitely a much better solution than my directive proposal.

I don't think the customer would accept this change, the message "Please ensure you are typing the correct system name" for every reference field would not make sense and cause confusion with end-users. Imagine getting that message when trying to enter a user name or a location - it just doesn't make sense.

[Omkar Mone]

Yes that's true, they need to come up with a generalized message here.

[Omkar Mone]

Hi 

Create a new Message in sys_ui_message table of ServiceNow something like this - 

This will change your message,it is tested and works as expected.

Hope this helps.

Regards

Omkar Mone

[The SN Nerd]

Beware: This will change the message for all reference fields, and the message won't make sense in any other context.

Neat solution though.

[Omkar Mone]

Hi Madhura,

If my response helped you, could you mark correct answer to close this thread? This might be useful for someone else in future. 

Cheers 🙂