Hello, Currently we have paging setup for INCs in a mostly OOB way. Every so often a SMS message doesn't hit the person on-call for several hours or even a few days. However, that ONLY happens for people on Verizon using vtext.com messaging. The q...
Hi All, I have a reference variable on RITM which is linked to the change requests.I want to create the link to change request in the notification email body. In this case, a workflow notification is being used.And am able to get the solution if I ha...
Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...
Dear Community, Could anyone please explain what actually will happen when we enable the tabbed forms,User preference -> Tabbed.form -> value(true) Thanks in advance
Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
Hi,How to integrate 2 applications by using REST API Bi directional integration.Thanks,
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
Hki, We got a requirement to include 'Revert to New' button to visible for Scheduled State on change Request form. At present, the 'Revert to New' is available once the stage reaches to Asses and not available for later states. How can I make changes...