I am trying to fetch single email from sys_email_log table. Script: updateCounter();function updateCounter() {var logGR = new GlideRecord('sys_email_log');logGR.addQuery('email', current.sys_id);logGR.query(); if (logGR.next()) { gs.info("I...
State move access to all fields is read-only and only editable by assignment group members in change_request
Hi guys,do you know how it is possible through Servicenow to use the generative AI for finding into attached documents the resolution to any incindents or problem?Thank you in advance.Best regardsFrancesco Mineo
In PDI, when I try to create a new Service Order Model record, I get the message "There are no application installed! Either install a"Service Management application or create new one" is displayed. I have "Service Management Core" installed, but wha...
Hi ServiceNow Community Developers, Do you know if there is a way to use an advanced reference qualifier in a reference field on a UI page? I know you can specify a query that you would like to apply to the lookup table however in my use case the que...
Hi everyone. I'm stuck. I need to remove an option of a select box if the requested for user does not have the 'itil' role. I've looked through the community and found several scripts for getting the role from the g_user, but the requested for in ...
I've been asked to make an assignment group hidden except from our Service Desk group. Any ideas on how to achieve this? I've seen lots of things that recommend using reference qualifiers and it appears that if statements can be used, but my syntax m...
Hi All, I have a requirement to send a Multipart form attachment from ServiceNow to the Third party application.If any attachment is attached into the incident record we need to copy those attachment as Multipart format to the Third part application....
I have never used regex so need some help please on an inbound email action. The inbound email will be from the same email address but the contents of the email will contain the ref number which will look like this on the email body Version Visit Em...
Hi All,We are trying to bring external data to ServiceNow through API using scripted source in Service Portal.One of the challenge we are facing to create facets for this external API.Is it possible to create facets for scripted sources which have ex...
Hello, looking to take / convert 100's of oracle knowledge including attachments, images etc.. and import them into ServiceNow knowledge base and recreate what is in oracles KB for a customer. I need to keep all the attachments, images, formatting e...
Hi, trying to take over using the CAB workbench from a departing team member and they left before telling me how to extend the meeting window. The schedule meetings are set to end on 11/16 and when I click on "Refresh Meetings", the meeting window do...
I have done testing done testing for catalog item in Service catalog, But i am wondering that what steps should i take to complete ATF(Automated Test FrameWork) for Record Producers ? Help me with this?
Hi All, Does anyone explain the roles and responsibilities for the below given problem roles 1.problem_admin 2.problem_manager3.sn_problem_read4.sn_problem_write
Currently agents seem to be getting set to offline after 30 minutes of inactivity. we have an advanced support team that often goes longer then 30 minutes without activity in agent workspace
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