Hi, I'm working on the configuration of Interactions in Agent Workspace. And I noticed that when the user opens any task from related list "User's Tasks" a record in "Interaction related record" table is created. Do you know why is the record creat...
When will ServiceNow stop supporting the legacy agent workspace?
We would like to grant a few users the ability to use 'Quick Discovery' within Discovery; however, we do not want to grant full Discovery Admin access. Has anyone else needed this type of access? Is this an option?
I have a business rule that copies additional comments from Req to task and I have another business rule that copies additional comments from task to request, respectively. Whenever the I am entering comments on Tasks it duplicates as if the other bu...
We are looking to implement an external single sign on solution, but as part of that we want to allow only IP ranges specified through IP Address Access Controls. In that scenario, if you were to try and access side_door.do from an IP address that ...
Hi I have a field on problem task called due_date and I want to trigger a notification when the due date is approaching (i.e., less than 2 days).created a BR, related Event and Notification for thisBRvar today = new GlideDate(); if (current.due_date ...
Hello,I added to the assignment group dictionary active=true under "type specification" list reference qualifier "advance" reference qualifier field in javascript "active=true" and it works. It only displays the active group on the incident and chan...
How to check whether update happened successfully or not?I have created transform map, where I am updating multiple records in onBefore() script.but meanwhile some BR written on same table aborts the update using setAbortAction(true).I want these BRs...
HiNeed to reject whole excel upload if one record has error.How can I achieve it through transform map
Hello Everyone, We are looking at displaying dashboard on wall mounted displays and I came across the following blog : https://community.servicenow.com/community?id=community_blog&sys_id=c884a883dbb227c0656a5583ca961905 As per my understanding steps...
Hi All,I want to run a UI Policy every time that a change is made, is it possible?Thanks in advanced
hello I want to know how to get the current catalog item in a variable set of variable reference qualifier?I create to the variable set and create to variable field in the variable set.the variable type is reference, I want to get the current catalog...
Hi, As of today, I've usually implemented Request Management fulfillment processes by leveraging catalog tasks and checklists (either via the built-in checklist functionality, or just by putting written instructions in the catalog task description). ...
Hello,I want to hide groups that are set active=false and show only active group. Can someone help me how to add active=true into the current JavaScript. Here is the current Javascript: javascript: var refQual = getAssgnGrps(current.varia...
Hi All, I want to display multiple select box / checkboxes based on the List collector variable(application). for eg : Bullhorn and Basware Alustra selected then its associated fields should come up. As of now, it overrides/hides previous fields if a...
