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Flow triggered after request is resolved.

Hi ,I have a flow created for service request ,trigger is catalog here if disable is selected no issue ,but when enable is selected first flow will trigger and it will complete but again flow will trigger and sctask will be created.  

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Ravi kiran1 by Tera Contributor
  • 354 Views
  • 4 replies
  • 0 helpfuls

One option to be selected from List collector

Hi ServiceNow Expert, I have a requirement on list collector field, there are N number of option (Read, write and execute) that can be selected.For example : There are three options: Codw read, codw write and codw execute. When user selects codw read...

PK14 by Kilo Guru
  • 395 Views
  • 1 replies
  • 0 helpfuls

Add custom formats in html toolbar (TinyMce)

Hello, I am trying to add custom formats in tinyMce toolbar on knowledge article,  I had gone through product documentation and communities, and find out that ServiceNow is not allowing us to configure as it is a third party application. Is there a w...

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Want to fetch only their unit's subunits in the field.

Hi All,In a record producer I have couple of fields like Unit and subunit which is reference field unit is referring from unit table and subunit is from subunit table (note :subunit table has unit field as well) so in a record producer If i select un...

Track table and script changes

We are six years on the platform and have grown the application beyond where we started. We run an Agile team with 3 admins and outsource developement to a vendor.While work is being done using stories the areas of concerns are:TablesScriptsBusiness ...

GChanner by Tera Guru
  • 253 Views
  • 1 replies
  • 0 helpfuls

Question on transform map

Hi All, We have an integration between ServiceNow and Intune , and there is schedule job which will run everyday at 12:00 am . As part of this integration we are importing computer devices  from Intune , now challenge is there are few cases where mul...

pot by Tera Contributor
  • 379 Views
  • 3 replies
  • 1 helpfuls

Any way to use the service portal list collector in native UI?

I’m not too fond of the slush bucket and glide list options for list collectors in the native UI and prefer the look and behavior of list collectors used in the service portal.  Is it possible to get list collectors in the native UI to appear as they...

wsasahara by Tera Contributor
  • 608 Views
  • 3 replies
  • 0 helpfuls

How to change a target table in transform map

Hi. I have a requirement with the transform map. How to change the target table according to the field value?Values are created from excel to cmdb_model table. If the asset class is "Software", the target table should be cmdb_software_product_model a...

vikkyvivek by Tera Contributor
  • 771 Views
  • 2 replies
  • 0 helpfuls