Forum Posts
Resolved! Issue in Populating response Body in ticket Creation AP
Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...
Resolved! Any succesful bulk SLA Import?
I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...
Is it possible to change the Favicon of the agent workspace?
HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue). The ServiceNow Favicon needs to be replaced with the custom one. See screenshot below:A...
Why RunAS is changing automatically to Who initiates the session in flow designer
Hi all,Greetings of the day!We implemented flow designer for Group Creation, Adding Members, Removing members in AD. As number of actions increased, we created subflows for each. In flow properties, we given run as to - System.But Automatically, Subf...
Resolved! How to add Yes/No field on the incident form?
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
sc_req_item table and list does not return valid results with the condition is - Active = true
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
Resolved! POST button under journal field
Hi All, I plan to implement a POST button under the Journal field, which I can see on the approval table under comments.Same functionality planning to implement another custom field. How to do that. Regards, Rushi
collaboration menu is missing
I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues. collaboration menu is missing in my instance. Please let me know what is the issue. Plugins activated are below
create translation task after publishing knowledge article
hello,I am new to knowledge translation, I got a requirement where I have to create 5 translation tasks after publishing the knowledge article,Spanish, Russian, Thai, Korean, and Japanese these will be the target languages for this requirement.what c...
Adding screen shots to comment and work notes fields
I can be able to paste the screen shot in work notes and additional comments ,but my colleague can't be able to paste the screenshot inside the additional comments (or) work notes. Can anyone please suggest some solution for this issue.
Resolved! Multiple dates in catalog item
Hello, We have a catalog item where users can book multiple dates when they want help in a teaching room. At present when the user submits the request all of the information gets put into one catalog task. What we like to do is for each date to be a ...
Resolved! Reason description field in walk-up appointment widget is not visible
Hello all, how can we show the reason description field in the walk-up appointment booking widget? *I need a reason description field under what is your reason for visiting?
How to create community page in Service portal
How to create a personal community page in service portal and how to add columns I want the Portal to have a Community Home page so I can see what questions have been asked and contribute to the discussion. The Community Home page will have the follo...
| User | Count |
|---|---|
| 33 | |
| 19 | |
| 10 | |
| 10 | |
| 10 |
