How to send a mail to servicenow outside vendors using flow designer
How to send mail to servicenow outside vendors using flow designer. Email has to be sent to outside vendor as part of flow.
Forum Posts
Peer approval for standard change template
We've a requirement to add peer approvals (no cab approval needed) for a couple of standard change templates and was wondering the best way to achieve this?
Auto populating value of variables from Workplace case to Workplace task
Hi , I created 2 fields on workplace task which is similar like incident task. So, there is 1 record producer which is basically responsible for creating workplace case.Variables selected while submitting record producer are visible under Workplace c...
One Week between to variable
how to define just one week without weekend between to variable type Date in catalog
Resolved! how to populate assigned to field in catalog task who approves that RITM
In my requirement, flow designer were created for the catalog item. Now, the Assigned to field is populated with the name of the person that provided the approval. I tried with the script for assigned to field. But, not working as expected.
Resolved! Agent Workspace - Work Notes and Comments appearing twice
Hi, I have Work Notes / comments on the Notes form section, but if I remove from the Form section, the Compose section is removed too. I only want these fields on the Compose section, but I can't seem to achieve that.
Resolved! Service Operations Workspace remove worknote from Catalog Task section
Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...
UI Page Pop up issue
We are calling an UI page dialog window from OnSubmit client script. After clicking on Ok from that pop up, the Unauthorized field should set to true for a change request. But Once we click on Ok, we are getting 'Leave Site' alert Pop up. Please let ...
I can't able to access the Content Management System(CMS) from navigation how to access the same
Hi,I can't able to access the Content Management System(CMS) from navigation how to access the same.
How to mark catalog task as closed complete
Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track : Value - 1Full Track : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...
Resolved! What is the major differences b/w Catalog item and Record Producer provide me with real time example
Hi,What is the major differences b/w Catalog item and Record Producer provide me with real time example.Please help me out with real time example. Thanks,
How to remove Non existent users from reports
Hello, I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...
Resolved! g_form.clearValue() is not working in catalog client script
Hi All, I am using onChange catalog client script on Var1. However, clearValue for Var2 is not working onChange.Below is the Script. Kindly help. g_form.clearValue('Var2');g_form.clearOptions('Var2');if (newValue == '1' || newValue == '2') {g_form.ad...
Configure change type according to scedule dates
Actually in the present instance , if the schedule dates are within 2 days from created date then change type is considered as emergency, if the schedule dates are more than 2 days of created date then it is considered as a normal change. Now i want ...
