Dear all,
I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form:
Tried the following:
- have set the work_notes as user preference for the given table in glide.ui.myCustomTableName.stream_input - NO CHANGE
- did not find this section either in the sys_ui_section table
Is this some kind of a special section, or...? Where can I please configure it?
Thank you very much in advance,
L
Hi Linda,
I was able to change the order, just go to the form layout and alter the field order of work notes and additional comments and it would start reflecting on the agent workspace.
If the answer has helped you, please mark the answer correct/helpful. Thank you.
-Harneet
ServiceNow Certified Technical Architect
Hi Linda,
I was able to change the order, just go to the form layout and alter the field order of work notes and additional comments and it would start reflecting on the agent workspace.
If the answer has helped you, please mark the answer correct/helpful. Thank you.
-Harneet
ServiceNow Certified Technical Architect
