Hi all, I have a requirement where in I have a field type 'List' for 'Approvers' which I need to filter based on users of current company and active users. The company part worked for me i.e. javascript: 'company=' + current.company' but how can I in...
Good Afternoon, Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc. Example; This is how the assignment group field displays assignment groups with...
Hi everyone,for me it's not clear what the possible impact is, regarding to time calculations, when setting a specific Timezone on a SLA Definition. The ServiceNow Wiki didn't really make me wiser in this area... Could someone clear this out for me? ...
Hi All, How to pull below Json data from a field. I am storing the Json data on form in a particular field that is string field. The below data is from a catalog item details. {'sysparm_id': '0d08837237153000158bbfc8bcbe5d02','sysparm_quantity': '1...
Hello everyone, We're going to begin implementing our system soon, and I was just wondering what's everyone's take on this is. Servicenow on the ITSM Guided Setup recommends that for new users to start in prod and clone the system down to test and d...
Hello,We are on Helsinki and wanted to delete all the records (> 20k) from a table. How can I do that? please advise.Thanks,Rajan Mehta
When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form. I have checked Yes for Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, ...
Hello ServiceNow Community,I have a request to customize the slushbucket that appears when editing the Child Incidents related list in an Incident record:Here is the slushbucket:I need to change the way the slushbucket is displayed to achieve the fol...
Please anyone give me some examples and explain the logic behind them
I took an existing record producer (used for a particular standard change); did an insert & save; then added some variables and a template; saved the record with new name. Now, when I open the new record producer, I don't have the update/delete links...
How to find/ access missing roles: My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role. Per: https:/...
I have a variable set with a field of "requested_for" on every catalog item. I need that field to be copied to the watch list so that the requested for can receive email notifications. I've seen some articles on this subject but none really seem to ...
Hi, Do you know the difference between 'Actual time left ' and 'Business time left' . The SLA is 10 days, I set the duration to 80H . Thanks for help.
Hi, I want to convert a long integer to Date/time. In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time. I want to map accountexpires with En...
created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
