In an incident form whenever the "Assignment group" changes the "Assign to" field should be cleared, if that assignee doesn't belongs to that group. I required a business rule for aabove requirement.
Hello SNC, I have a request from the business to create new fields on a catalog item form to capture the start and end date/time of maintenance windows. Furthermore the requestor wants these "maintenance windows" to apply to a calendar so they can vi...
Does anyone have a document that shows the workflow of how Release Management works? I have not worked with Business Rules for workflows and having a visual chart diagram of how the process works would be helpful in our setup.Thank you in advance.S...
how to find user manager?
Ok, am I way out in left field here...? Coming from other ITSM platforms, SN seems to have a different take on SR's vs Incidents. I understand the ITIL definition of both, but to the more I dig into SN, the more it seems like the SC is more about It...
I have created a catalog item and attached it to a workflow. I am trying to create a Req/Ritm by inbound email action. The inbound rule is creating a ticket but there is no associated Request or Task SLA. Below is the code. What am I missing? cre...
Hi All, "Add/Remove Multiple" button is visible only for existing records.Is it possible to add this button for new record as well ? For existing record: New record:- Is there any attribute which we can add to "Add/Remove Multiple" button for gl...
Hi All , I am trying to create incident through inbound email action , If user is not present it has to populate guest user which is hard coding in script. but it is not working. Please see script below. let me know what is the issue here var ...
HI All, My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...
Hello Everyone! My requirement is to make the Risk Assessment fields read only when the change request state is Authorize, Waiting to Deploy, In Progress, Review, and Closed. The Risk Assessment should be editable in Draft and Assess which it is alre...
Hi Guru's,I have a requirement to add date field in the Manage attachment dialogue box in order to know when that attachment was added in the dialog box. How to achieve this?Regards,Arpit Taneja
Good day everyone, Can anyone explain me the meaning of parent.sys_id and sys_id which we write as the second parameter in the addQuery(). and when do we use this ? Thanks Kevin
Hi, How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process. Regards,
I'm experiencing some strange behavior. I have 2 tables (both extended from the Task table.Table 1) RequirementTable 2) Requirement TasksTable 1 is the parent of Table 2 and I am currently making a report on Table 2 (Requirement Tasks). I want to a...
Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application. How do I move the update set I've created into a different application so that I don't have to re-do m...
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