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Adding script to add records in table

Hi I have one Major table Reports I have 4 Related list for the same table,  whenever any record gets inserted in Reports table i want to add respective number of records in related list tables as well I have written below script   for(var i = 1;i<5;...

Resolved! How would I prevent a Business Rule from running twice?

I have two Business Rules set up.One business rule is on the sc_req_item table and copies comments on the RITM record as work Notes on the Task record. Table: sc_req_itemRuns on: AfterCondition: current.comments.changes()The second business rule is o...

Shant Cancik by Tera Contributor
  • 6530 Views
  • 15 replies
  • 11 helpfuls

Cost for creating a ticket using REST

Hi forum members. I am planning to use REST API to create a ticket in ServiceNow when an event occurs in a 3rd party application. I will get a username/password from the customer using ServiceNow to use in the integration. Is there any license I need...

Seabass by Kilo Explorer
  • 1593 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I create a report showing ticket closure percentages

Hello, I would like to create a report showing data of the ticket closure rate for a month's worth of data. For instance, I would like to generate a report showing out of "x" amount of tickets that were opened this current month, we are closing "this...

Peter B by Giga Expert
  • 2964 Views
  • 5 replies
  • 4 helpfuls

How to set sc_request stage correctly?

Hi all, I've read different threads in the community but I haven't found a solution for my situation about request stages. We have a couple of business rules that depending on the states of the RITMs that are part of the same REQ, if all RITMs are co...

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Make all variables read only on catalog item

I want to make variables read only on a catalog item through onload script when certain conditions are met. Tried the options in https://community.servicenow.com/community?id=community_question&sys_id=ae4560e6dbe453c4852c7a9e0f9619ca but could not ge...

samadam by Kilo Sage
  • 2156 Views
  • 7 replies
  • 1 helpfuls

Remove header banner from service portal

Hi all, Here is my instance url https://abc.service-now.com (sample), when end user login they will be redirected to service portal page. Along with the portal header , instance header also getting displayed. If I refresh the page am getting only th...

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Sin by Giga Expert
  • 3053 Views
  • 5 replies
  • 0 helpfuls

How to find custom CMDB classes and CIs created?

Hi All, I am in the process of updating our CMDB, however I did not set this up in the first place. I would like to know if there where any custom fields created in the past, is there any way of searching for this information? Please provide step by ...

Resolved! Creating a report from two different tables

Hello SN Comm,I am looking to see if anyone here can help me in my research with a possible task.We use HR Case for our main table (Case Management) - and we also use KB Knowledge. It has been requested to see if a certain report can be built.Request...

Resolved! What are the capabilities of guest user?

Hi All I want to know what are the capabilities of the guest user? Can a guest user view KA which is not public? Because in my search history I see various KA has been viewed by a guest user. This KA is not publc. Please help, its an urgent issue.   ...

Shraddha12 by Kilo Contributor
  • 8712 Views
  • 5 replies
  • 8 helpfuls