Customize Manage Attachment dialog box
Hi Guru's,I have a requirement to add date field in the Manage attachment dialogue box in order to know when that attachment was added in the dialog box. How to achieve this?Regards,Arpit Taneja
Forum Posts
Resolved! parent.sys_id and sys_id, etc.
Good day everyone, Can anyone explain me the meaning of parent.sys_id and sys_id which we write as the second parameter in the addQuery(). and when do we use this ? Thanks Kevin
How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process
Hi, How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process. Regards,
When making a report, how do I dot-walk to all parent table fields?
I'm experiencing some strange behavior. I have 2 tables (both extended from the Task table.Table 1) RequirementTable 2) Requirement TasksTable 1 is the parent of Table 2 and I am currently making a report on Table 2 (Requirement Tasks). I want to a...
Update Set created in wrong application - how do I move it?
Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application. How do I move the update set I've created into a different application so that I don't have to re-do m...
Resolved! Send the data to Target table based on condition is Transform Map Run Script
HI All, Could you please help me with below script. My requirement is that in table transform map I do have have one field called "Device type" and the data is for Device type is router, switch, firewall etc. So now my requirement is I would like to ...
Resolved! List of possible ways to call script include function
Hi All, I have a script include which runs every time when the new change request is created. But I couldn't find where it is called from. I have checked in client scripts, business rules, UI action and catalog client scripts. Can you please let me ...
Resolved! Catalog UI Policies not working on the Service Portal
I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. ...
How to Rename an Incident Category
I have been asked by leadership to rename one of our incident categories. I'm having a hard time figuring out how. Guidance will be appreciated . . . . .
Integration issue
Hi I am trying to integrate SAP Solution Manager with Service now. I am getting the issues below when testing the SOAP connection. java.net.ConnectException: Connection refused (Connection refused) when posting to link org.apache.commons.httpclient.C...
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Template.Print font setting for comments_work_notes
I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...
Resolved! Parse JSON array & display value in a html page
Hello experts, I have created a HTML page & consumes custom application REST API. I need to parse the response which has JSON array & require to display the record id in the HTML page. I have tried to use it as JSON object but it did not help. I h...
Resolved! Record Producer Script is not working
Hi Folks, I have written script for to auto populate Short description in service request form with below data, we have variable Type for request under that 3 dropdown 1.new desk phone 2.change desk phone 3.conferencing when new desk phone is se...
Resolved! Check on the usage of a standard change template
How can we check the usage of a standard change template. we have multiple standard templates in the instance and would like to have a report of which templates are being used. Is there a table which holds this data so that we can report on Apprecia...
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