Need to populate all assignment groups based on assigned to on change_request form.I tried overriding assignment_group and setting dependent value assigned_to but not working. Need more suggestions on this.
Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...
Hey Guys I was checking Task Table going to all the tables in system. When I clicked on "Task" , in the right side of window, all the fields associated with Task table came up. Could you please let me know why there is different signs in front of d...
Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday. Then the weekend (Fri-Mon am) is a rotation. Something like this: Person A - always on-call...
On our record producer for Incidents we have a reference field where a user can choose from their closed incidents. It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents(). This was not working and was...
Hello, I am getting data source table xyz having following Sheet Number 5 and Header row 1.However client is sending the file via inbound email.File contains 1 xlsx file & only 2 worksheet inside (abc & xyz) i would like to know what is reason behind...
Hi Looking for some advice or suggestions. We have recently started using the state model for our change requests but I am having difficulty working out how best to make certain fields mandatory at certain stages/times for a Normal Request When the C...
What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??
Hi All,Is it possible to create a new record in a custom table with the Variable values whenever a catalog item request is Completed? What should be the practice that we should follow.For example, there are 2 variables (Name, Age)If Name - ServiceNow...
Hi All, Can we change the browser tab title on the Service Portal for a single catalog item. Currently it is displayed as 'Service Catalog - IT Services' for all catalog items. I want to modify it to 'Service Catalog - HR Services' only for one HR c...
Hi Everyone, I have single text variable name to enter name of the user in a catalog item form. I want to validate this field in such a way that, it should not allow users to accept special character '-' in that variable. If they enter such character...
Hi Everyone, My incident module is in scoped application and SLA record is in global scope I am looking for below difference Date = Incident created date - Incident Resolved Date Date1 = Incident SLA Paused duration date Final Date = Date - Date1 (Fi...
I am trying to export selected records in user(sys_user) table. But when i was tried it export all the records in user table. Can anyone plz help here.. Thank you.
Hi GuysI was wondering if any or you have come up with a solution to save a form as "draft" without having to complete the mandatory fields first?Many thanks
I have Accidentially deleted catalog item in DevelopmentI tried using the below articles but the Export option is not available in the production sitehttps://community.servicenow.com/thread/244417?q=Restore%20deleted%20catalog%20item%20and%20variable...
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