How to change the default fields in the new template creation form in change management

[Raahul2]

Hi All,

Need a help please. Iam trying to change the fields in the new template creation popup in the change management. Once change is opened, in the template bar, click on + sign and a new template creation form appears and it will have default fields. i am looking to modify them.

Any suggestion s would be of great help.

Thanks & Regards,

[Tanushree Maiti]

Hi @Raahul2 

Navigate to Standard change properties under Administration , open it.

Link: https://<your_instance_name>/now/nav/ui/classic/params/target/std_change_properties.do%3Fsys_id%3D527b5dafff700200b18affffffffff89

These properties are configurable. Update it as per your requirement.

[Raahul2]

Hello Tanushree,

Thank you for your reply. However, Iam looking to modify for Normal change template. This is for standard which you have suggested.

Best regards,

[Tanushree Maiti]

Hi @Raahul2 ,

Check this video at 3:20 time, where it is editing Normal template

https://www.youtube.com/watch?v=gXxjQEKtMjo

1. Navigate to Change > Create New and select Normal Change.
2. Click the More options (three dots) icon at the top right of the form and ensure Toggle Template Bar is checked.
3. In the template bar at the bottom, click the three dots and click Edit next to the template you want to modify.
4. Update the desired fields 
5. Click Save on the template modal

You can try with sys_template.list ->selecting your template.. check if you have write permission

[Raahul2]

Hello Tanushree,

The video is for editing the existing templates or creating a new template, which Iam aware of. My issue is when you click on + sign in the template, a new template popup appears. In that new form I want to modify the default fields.

Thanks & Regards,