Replicating Workspace “Mark Published” action in Native View

[mounika7675]

Hello 👋,

In Service Operations Workspace, for a resolved Major Incident, there is an OOB button called “Mark Published” available under the Post Incident Report section.

 

However, the same button is not visible in the native platform form view for the incident/PIR record.

I would like to know the recommended approach to make the same “Mark Published” functionality available in the native view as well.

Is this Workspace-specific because it is implemented as a Declarative Action/UX Action, and if so, what is the best practice to replicate the same behavior in the native UI?

[Tanushree Maiti]

Hi @mounika7675 

 OOB  native ServiceNow relies on a workflow approval lifecycle for publishing Knowledge Base (KB) articles rather than an instant one-click button "Mark Published" . 

If you want to add any button, Add Custom UI Action in native view with your logic.