Hello @Raahul2 , The template form is automatically filled with values from the Change form, and you can add or remove fields as required. Because of this, it shouldn't take user's much time to modify it.
Nevertheless, if you still want total control, you can write an onLoad client script to manipulate the data inside the Template value field dynamically. This field stores values as an encoded string. This approach is a simple solution if you already know the specific fields and values. However, if you want to map Change values to the Template form similar to OOB, you will need to pull those Change values dynamically, either by mapping them directly or by storing them in a scratchpad.
I have written a client script below to demonstrate this, which you can modify for your needs.
Write client script on sys_template table.
function onLoad() {
if (g_form.getValue('table') == 'change_request') {
var newTemplateValue = "short_description=Critical Outage^impact=1^urgency=1^EQ";
g_form.setValue('template', newTemplateValue);
}
}
P.S: I have never implemented this specific solution before. Please make your decision carefully, as this approach introduces unnecessary technical debt
Regards,
Nishant
