How to change the header in notification

Asha Pathak · ‎04-17-2024

I have requirement where we need to change header in notification , How can I achieve it? Please help!

Community Alums · ‎04-17-2024

If your instance is set up to use your organization's own mail server or a hosted service such as Office 365, it's recommended to set up a rule (using whatever mail server software/service you're using) to add the custom header. If that's not possible, or if you're using the ServiceNow mail infrastructure (the default option) you can use a Business Rule to insert the custom header (tested working on Madrid):

Create a Business Rule:

Name: "Add Custom Email Headers" (can be whatever you like)
When to run: before
- Insert ticked
- Update ticked
Order: 100
Advanced
- Use the following script as an example (replace "X-MyCustomHeader" with the name of the header and current.instance with the variable or literal value that you want in the header:
```
(function executeRule(current, previous /*null when async*/) {

    if(current.headers.indexOf("X-MyCustomHeader") < 0){
        current.headers = "X-MyCustomHeader:" + current.instance + "\n" + current.headers;
    }

})(current, previous);
```
  Also, refer to this solution :https://www.servicenow.com/community/developer-forum/adding-extra-configuration-to-email-notificatio...

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Community Alums · ‎04-17-2024

Hi @Asha Pathak ,

That's not the correct approach at all. You should never touch the PROD.

The only option you have is to Clone Prod to Dev and Test.