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How to change the landing page of resolver view in servicenow

Aswathy3
Kilo Guru

Team

 

Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.

Now we have configured a separate dashboard with different type of reports in it and we have to make it as the default landing page of resolver team after login.

I have tried to update the link in "Home page" module, but it is reflecting only when I clicked on Home page menu, and still default "My Service dashboard" is getting visible after my login.

Can anyone please help me on this?

 

Thanks in advance.

Aswathy

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@Aswathy3 

is that a platform analytics dashboard?

share some screenshots

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

planning to use platform analytics dashboard.

@Aswathy3 

see below comment which has approach

also see this docs link

Set a specific Platform Analytics dashboard as home for specific users 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@Aswathy3 

see this link as well for approach

Set Dashboards on User Landing Page based on roles 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader