How to change the landing page of resolver view in servicenow

[Aswathy3]

Team

Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.

Now we have configured a separate dashboard with different type of reports in it and we have to make it as the default landing page of resolver team after login.

I have tried to update the link in "Home page" module, but it is reflecting only when I clicked on Home page menu, and still default "My Service dashboard" is getting visible after my login.

Can anyone please help me on this?

Thanks in advance.

Aswathy

[Aswathy3]

Hi Ankur,

Sorry, the shared method is not working for me.

Can you suggest any other method, also we need to change this landing page to all active ITIL users in our instance.

Regards

Aswathy

[Ankur Bawiskar]

@Aswathy3 

see this link as well for approach

Set Dashboards on User Landing Page based on roles 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Aswathy3 

see this link as well for approach

Set Dashboards on User Landing Page based on roles 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mark Manders]

If you are talking about the landing page of a workspace, you will need to create a variant of it and add the audience to it. 

If it's just a dashboard where they need to land on, see Ankur's responses.