How to change worknotes background in email notification for incident?

[lukasz_adamczuk]

I want to change background color for worknote in email notification for incident. Email notification for incident has 3 recent worknotes with light yellow background color (LightGoldenRodYellow). I found this color is set in system properties as:

glide.ui.activity.style.work_notes

glide.ui.incident_activity.style.work_notes

but, changing both properties to different colors doesn't work for me. I found those properties in two places, I mean UI Properties and sys_properties.LIST, but I am getting standard email notifications with light yellow color still. I am checking such feature on customer's Helsinki version and personal Kingston version, and both are working in standard way: yellow light background for worknotes and white for comments in separete notifications. ${work_notes} variable doesn't display worknotes with different color?

What I am doing wrong?

[Rajender1]

Hello lukasz,

this thread will solve your requirement  

 https://community.servicenow.com/community?id=community_question&sys_id=cbbec761dbdcdbc01dcaf3231f96...

Mark correct and helpful

Thanks  

[Tanushree Doiph]

Hi,

you can try this

 Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.