How to call script include in a report filter condition
Need to assign filter condition based on assigned to users.Only the part of assignment group should able to see the report.
Forum Posts
Advanced work assignment in servicenow
Hello community leaders, What should be the prerequisite to configure the " Advaced work assignment(AWA) in servicenow? Is "Agent workspace" is needed for this? If nothing is needed for this, can you explain the steps(1 to 1) at high level to conf...
Resolved! Catalog Item Client Script for Dependent Drop Down Box
Hi,I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. What is the simplest way of achieving this? I was thinking of using OnChange client script. The Select Box ...
Resolved! Catalog Item field validation for mobile phone number
Hi,I am creating a Catalog Item. One of the field is Mobile Number. Can you please guide me how can I set up validation for the field. The requirement is that:It should start with +61The total number of digits (including the 61) should be 11. Thanks ...
Empty variables on RITM after submission
Hello all, I am working on an existing service catalog in which I have added new fields. While testing, it was found that the data entered in those new fields while request submission are missing... This means... I raise a request.. check the REQ and...
Unable to create a record producer
Unable to create a record producer and below error while submitting the form. Below is the error. This is a wrong configuration for Record Producer Error Message Invalid insert Info Message At least one of flow, workflow or execution plan should be...
Trigger Survey from a Flow
I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...
Hide "Preview this Record" button on the form (NATIVE SIDE)
How to hide the "Preview this record" (i) icon for specific groups?
Need to add column
Hi all, We got one requirement we need to add one field in list view which is not part of that table is it possible?if yes can anyone provide me the solution?In above scenario the table in screenshot is sysapproval_approver table & we need add the f...
Resolved! How to fix delivery time issue in catalog item
Hi, Please some one help me on below issue i updated delivery time in catalog item, but it is not showing while ordering.
Get Day Part of datediff in Report Function Field
I'm trying to create a report where I'm capturing the difference between a date field and sys_created_on which is a date/time field.For function field, however, when I use datediff function I only want the Day part and not the hours, minutes and seco...
Request item Variable need add in email body.
I am looking for option to add Request item Varibale selected value in Email body. is there any option any can suggest would really help.
Resolved! Field values are not updated when creating change from template
Hi All,-> When trying to create a change request from standard change template, the fields are auto populated from template.-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the fie...
All Child Task are 'Closed Complete' but Parent Task does not auto closed in Project Workspace.
Hi All,In production environment, All child tasks are 'Closed Complete' but Parent Task does not changed its status to 'Closed Complete' automatically, as per OOTB functionality, It should closed automatically.We also tried to update Parent Task manu...
Is there any way, mobile app bypass SSO to log in with local account?
Hello Everyone, Is there a way to bypass the SSO login so that I can log in with a local ServiceNow account when using the mobile(ios) app? Regards, Nithish