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Having Incident tickets create Outlook calendar events

I'm trying to get Incidents to create calendar events similar to when Change Request tickets have the planned start and end time fields filled in.  On our Incident form, I have a field "Scheduled follow up" that when true, makes the "Follow up" and "...

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Lee Kraus2 by Tera Guru
  • 1557 Views
  • 4 replies
  • 0 helpfuls

Not being able to register external user.

For Rome version system we have installed "com.snc.external_user_self_registration" plugin for External User Self-Registration.Now we have upgraded our system to Tokyo version. Can we need to install "com.sn_external_user_register_v1" plugin for Exte...

abc19 by Tera Contributor
  • 756 Views
  • 5 replies
  • 0 helpfuls

ServiceNow Integration with Avaya phone

Hi All,   I am not able to find any docs or links in community for ServiceNow Integration with Avaya phone. Any links to docs or videos would be really helpful.   Thanks and Regards Sajith

Sajith3 by Giga Contributor
  • 1384 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to pass instance name in notification subject dynamically

Hi All, I need to pass the instance name in the subject of the notification how this can be achieved ?can we do it in what it contains option or separate notification email script? below is the existing notification email script for body (function ru...

jobin1 by Tera Expert
  • 811 Views
  • 4 replies
  • 0 helpfuls

Time out session

Hi Team,  We recently updraded from SanDiego to UTAH. before there was no session time out prompt, now all can see time out session. I checked settings I could find the property 'glide.ui.session_timeout' is set to '60'  I checked Support KB saying I...

B Ashok by Tera Guru
  • 1536 Views
  • 2 replies
  • 0 helpfuls

Resolved! calling events details in notification email script

Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...

jobin1 by Tera Expert
  • 1247 Views
  • 5 replies
  • 1 helpfuls

gs.addInfoMessage() not display onBefore BusinessRule

Hi Everyone, I have a requirement to stop create/delete without customize OOB ACL's. I went with approach of Business rule to abort action of create/delete on one of custom role base. This is for sys_template table. We are stopping custom role to abo...

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SNOW44 by Mega Guru
  • 690 Views
  • 5 replies
  • 0 helpfuls

g:ui_reference in UI Macros

Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...