Hi All, I have created a form in which one variable - Account is referring to customer_account table. For me all records are coming but if I am impersonating with user which is not in the customer_contact table then for user No matches found is show...
Is there a way to auto-populate the assignment group based on the criteria of the category and sub-category? For example, if the category is bi team and the subgroup is Cyberquery the assignment group will automatically populate to the BI Team.
How can I add the duration field on the incident record on my SOW view similar to the one one the view workbench major incident record.
if user updates worknotes of problem task then worknotes of incident should get updated using bsuiness rule
I have one record producer which when ordered through the portal creates an incident ticket. Now there is one requirement to add one new field on the record producer order form, and that field should also be visible on the incident ticket for that pa...
Hi, In Service Operation Workspace (SOW), in the Compose component, we would like to customize the text indicating that everyone can see this comment so that this message is more visible (Increase in font, bold, color, etc...).We couldn't find how to...
Hi Team, I want that the users shouldn't be able to add comments in the RITMs which are "Closed". Right now, I have made some changes to the widget which is disabling the "Comment Box" on the portal and created an ACL but still if the user...
Hi all, We have the below requirement, where an approval email is send to the approver and that approval email has approval and reject buttons available in the body of that notification. Once approver responses that email by clicking on approve or re...
Hi All,I have one record producer and for that record producer table I have written on change client script if they change field value the pop should generate. But i am facing issue in portal view has pop up is triggering twice in portal view whereas...
Hello. We want to make problematic tasks relevant.For example, there are three tasks "A, B, C" to solve a problem, and task A must be completed before task B can be done. Does anyone know how to correlate tasks in cases like this?
HI, There is a requirement for the users who is managing the PC/Laptops for their location should create/edit the records in computer table. Lets assume User ABC is part of Australia location and he manages 100 devices, User XYZ is a part of India lo...
Hi, I have a requirement where 'Assigned User' is a field on a custom table.Whenever the assigned value changes 'TCL' is a string field and the count should be updated with the count of all records that are assigned to 'Assigned User'.Have configured...
Hi I want to edit script/condition of the relationship ( Incident-->configuration item) which is OOTB. Could any one please help the path where can i edit the relationship.For ref: Note: If we add CI to configuration Item field in incident form th...
Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?
The g_scratchpad isn't working in Display BR after versioning up my instance.I am looking for the way to solve this problem.Does anyone know this solution？ Thank you
