Currently, only members of our Change Management Group can see and use this cancel change button. I am looking to make this button/feature available for members of the assignment group that the change falls into. This button should only be viewable i...
Hello everybody, I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the ...
Hi Guys I have a form Where it has three fields: Requester (sys_user)Requested For (sys_user)Return Machine (cmdb_ci_computer) When I select the return machine, it retrieves from the requester field (myself) instead of Requested ForHow do I retrieve ...
Hi @Ankur Bawiskar , we have a catalog item workflow in which we have 3 catalog tasks which are one after the other in the flow. So, we have a requirement that any attachment uploaded in task 1 should be available in task 2 and 3 as well. For example...
Hi, I have a requirement, in APM record there is section called relations and there is button named edit relationships...if I click the button it redirects to different page to edit relations...now for records which are in retired or transferred stat...
How to populate catalog item name in variable of variable set
Hi, I am having a category with nearly 10 catalog items.Few of which are with long names and they are not displaying completely in the container boxesHow to update the text size on catalog widget when in container mode(not in list view) or how to mak...
Hi Team, I have two variable requested for(reference filed referring to sys_user ) and asset (reference filed referring to sys_user).My requirement is when I click on reference field it should only show those asset which is assignee to requested fo...
Hi All,I have created a variable named Attachment1 and the type as Attachment in record producer. I made it mandatory.When someone submits the request via record producer, it has to display a message "Please fill the attachment along with screenshot ...
Folks , Was Preparing Catalog item, I am not getting Type option of Number or Integerif it is not present the TYPE , what could be the option .
Hello, I have a requirement that is in the catalog item workflow approval will trigger to hr parter(customized field) in the users table.can any one help me how to achieve this. Thanks in advance.
Hi All, In RITM i have some attachments after approving RITM i need send those attachments in email. for each RITM i have different attachments. How can i achieve this using notification
Creation of Platform Page for Bulk Imports:1.User should be able to select the table (Incident and Problem)2. They should have the ability either create or update records3. When Create is selected, the templet for create should be available. Same wit...
in 3rd condition trying write request type condition but i am unable select request type in dropdown
I have a requirement to create a solution to make managers of the assignment groups assess the incident ticket quality ( how accurately/how well were the fields filled ) on the tickets closed by their own teams. I thought to use "Assessments" for th...
