Major incident management workbench
In major incident management, what is outages, affected CI's, communicate tab, alerts.
Forum Posts
Populating a reference field based on value from another reference field
I've got a problem and I can't quite seem to figure out how to fix it. I've got a custom table with multiple fields on it. Two of the fields are Market (u_market) and Branch (u_branch). This is what a sample of the data looks like in the table In...
Resolved! Which three Variable Types can be added to a Service Catalog Item?
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
how to check whether record exists in related list using BR
Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...
Order guide not working on service portal
Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...
Flow Designer: Error in finding Interactive flow Context job.
Hi Community, I am new to flow designer ,I have created a subflow for generating Request and using this subflow in Virtual agent by using Action utilities in Virtual Agent but it is not creating Request and Requested Items showing me error as below ...
Add condition to existing reference qualifier
Currently we have below condition on reference qualifier of "configuration Item" field: javascript:current.service_offering == '' ? 'install_status!=8' : new ServiceOfferingCI().getCi(current) I want to add a condition to omit the Service Offe...
Need a list/dashboard of "Frequently Occurring Incidents" / "Reoccurring Issues"
Need a list/dashboard of "Frequently Occurring Incidents" / "Reoccurring Issues"How can I identify "Frequently Occurring Incidents" / "Reoccurring Issues" reported by End Users ?Version: "Tokyo"
Tickets getting created automatically
Hello community, There are some catalog request generated automatically and the person(requestor) is not aware how it got created and she didnt created that. I checked the created and opened fields(those are fine) .please tell me where I should check...
To deactivate assignee field
In Assignment lookup, how to deactivate the assignee field on the table if assignee is terminated
Incident to Service Request
Hello Community,I'm looking to convert few incidents into Service request catalog and populating all the necessary attributes in the form.Kindly help me to achieve this in the Tokyo version? Thanks in advance!
Service Operations Workspace for ITSM - Recommend Monitor Resolution
Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
Current and previous objects having same value in business rule
While working with "Resource Plan" table I want to send notification when the "Reduce" UI action is clicked. For which I have created a BR that triggers on end date and planned hours field changes. But the issue is that when I am accessing the value ...
Decision tables
I required one complex real case scenario on decision table with solution. Let me know briefly.
What are the key implementations in Service Operations Workspace?
Hello AllWhat are the pre-requisite and key implementations we need to follow in the Service Operations Workspace? Please provide your input if someone already configured it in your instancesThanks
