How to check if an attachment on a record producer is empty or not on Service Portal

[AmenaA]

Looked here on community, using the following in the on-submit client script should work is what it says:

if (this.document.getElementsByClassName('get-attachment').length == 0 ) {

    alert('kindly attach document.');

    return false;

}

But it seems to display alert regardless of it be 0 or 1 or more attachments.

Edit: The above code seems to work fine for a catalog item, but not for a record producer

Thanks In Advance

[HarshwardhanJ]

You can try this solution:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723548

Mark correct and helpful if it solves your issue

Regards,

HarshwardhanJ

[AmenaA · Accepted solution]

Hide the OOB attachment (This option is present under the "Portal Settings" Tab)

Create an "Attachment" variable & use client script / UI policy to validate if attachment is filled in or not