How to check the requested for has ITIL role or not

[Mohana Rangan R]

Script include part : 

rolecheck: function() {
var a = this.getParameter('sysparm_usr');
var b = new GlideRecord('sys_user_has_role');
b.addQuery('sys_id', a);
b.query();
if (b.next()) {
return b.role;
}

Catalog Client script : 

var c = g_form.getValue('requested_for');
var a = new GLideAjax('rolecheckoneamerica');
a.addParam('sysparm_name', 'rolecheck ');
a.addParam('sysparm_usr', c);
alert(c);
a.getXML(apply);

function apply(response) {
alert("in side apply function 🙂 ");
alert(response);

var answer = response.responseXML.documentElement.getAttribute("answer");
//alert(answer);

No luck any suggestion in the above code 🙂 

[Michael Fry1]

Can't you just use: g_user.hasRole('itil'); https://docs.servicenow.com/bundle/newyork-application-development/page/app-store/dev_portal/API_ref...

[asifnoor]

Hi,

Try like this. Made 1 change in SI. it has to b checked by user column, not sys_id.

Script include part : 

rolecheck: function() {
var a = this.getParameter('sysparm_usr');

var b = new GlideRecord('sys_user_has_role');
b.addQuery('user', a);
b.query();
if (b.next()) {
return b.role;
}

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[Jahnavi7]

Hi @Mohana Rangan R

Did you find the solution for your question?

If yes,can you helpme?

[Al-JhonV]

@Mohana Rangan R 

Please this idea:

var rfor = g_form.getValue('request.requested_for');

var checkrole = new GlideRecord('sys_user_has_role')
checkrole.addQuery('user.sys_id','=', rfor); 
checkrole.addQuery('role.name','STARTSWITH', "itil"); //user that has no itil role
checkrole.query();

while(checkrole.next()){

//your actions here

}