Need answers to the given question

[SagarG471290243]

Need answers to the given question

1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
A. Publish Workaround
B. Document a Known error
C. Complete Investigation
D. Complete RCA
E. Document Five Whys

2. A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.What do you recommend that they confirm, before submitting the bug report? (Choose two.)
A. Tester is impersonating a user with communications.manager role
B. Tester is impersonating the assignee, which has the problem_coordinator role
C. Tester is impersonating a user with problem_coordinator role
D. The Fix notes field is filled in and saved

3. Which table is the base class for the configuration management database, from a data model perspective ?

A. Base Item [cmdb_base_item]

B. Configuration Item [cmdb_ci]

C. Asset [asset]

D. Base Configuration Item [cmdb]

4. What module should you use to change the setting for the time between incident Resolution and Closure?

A. Incident Settings

B. Incident Properties

C. Resolution Properties

D. System Settings

E. ITSM Properties

5. Customer wants incidents to close automatically 7 days after the incident is resolved.

How would you meet this requirement? (Choose 2)

A. Update the incident_close UI action script

B. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

D. Modify the Incident Lifecycle flow to expire after 7 days

6. Which role has the ability to configure and manage Incident Management properties?

A. incident_admin

B. itil

C. itil_admin

D. incident_manager

7. Customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from.

They want to exclude certain types of CIs from the CI lists on the Incident.

Problem and Change forms.

What would you recommend to Customer?

A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

B. Create an Access control to hide the unnecessary CIs from the itil users

C. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms

D. Make a show/hide UI action to show only the desired CIs to the itil users

E. Stop complaining

[SAI VENKATESH]

Hi @SagarG471290243 

1: B

2:C,D

3:D

4:B

5:A,C

6:D

7:C

Thanks and Regards

Sai Venkatesh

[AndersBGS]

Hi @SagarG471290243 ,

Have you taken the training instead of asking the community these basic questions?

[Dr Atul G- LNG]

Hi @SagarG471290243 

1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

B. Document a Known error


2. A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.What do you recommend that they confirm, before submitting the bug report? (Choose two.)

C. Tester is impersonating a user with problem_coordinator role
D. The Fix notes field is filled in and saved

3. Which table is the base class for the configuration management database, from a data model perspective ?

D. Base Configuration Item [cmdb]

4. What module should you use to change the setting for the time between incident Resolution and Closure?

B. Incident Properties

5. Customer wants incidents to close automatically 7 days after the incident is resolved.

How would you meet this requirement? (Choose 2)

B. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

6. Which role has the ability to configure and manage Incident Management properties?

D. incident_manager

7. Customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from.

They want to exclude certain types of CIs from the CI lists on the Incident.

Problem and Change forms.

What would you recommend to Customer?

C. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms

[yashkamde]

1. A (quickest known resolution is workaround then implement rootcause),
2. A & C (we need to impersonate assignee not user),
3. B (Base table is cmdb_ci which is extended by another tables),

4. B (Incident properties bcz there we will be seeing the configuration fields),

5.  B & D (we will need to modify the settings),

6.  A (as with itil role we can only create incident, problem, change...),

7.  A (filteration can be done through reference qualifier)