How to close a Sidebar Discussion

schuettep
Tera Contributor

‎12-06-2024 04:45 AM

Hey, i searched a lot but cant find a answer for my question.

 

How and when is a discussion closed? When the record is closed? when all participants left the discusiion?

When we tried it on our PDis we never could close a discussion while doing one of the mentioned things.

 

So when does this state switches to "completed"?

schuettep_0-1733489115851.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎12-06-2024 05:04 AM

@schuettep 

are you not able to see the Sidebar icon in top right corner of screen just next to Update set icon?

Search the discussion you want to leave, click on 3 dots and select Leave discussion

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2024 05:09 AM

Hi @schuettep 

 

AGLearnNGrow_0-1733490541137.png

 

 

 

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Dr. Atul G. - Learn N Grow Together
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schuettep
Tera Contributor

‎12-06-2024 05:42 AM

its not about leaving it. its about the discussion itself. databased.
you can leave it but you can join it anytime even if the record is closed.

i want to know when is a discussion closed in the tables. i am not talking about leaving a discussion.

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to schuettep

‎12-06-2024 07:24 AM

@Sandeep Rajput  any thoughts

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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