Show SC_Task attachments on Service Portal view

[Donald Small1]

Hello,

I have a requirement to have attachments on the RITM be viewable on the SCTASK and vice versa.  I followed the advice of Jim Coyne's blog  which worked perfectly.  However, now I have a need to have attachments that are on the SCTASK be viewable by a user on the RITM in the Service Portal.  Right now, only attachments in the RITM are showing in the portal.

An example where we'd use this is in a software license request, where we may attach a license file to the SCTASK and close the task.  The requestor would then need to take the license file and install it on their computer.

Any help is appreciated

Donald

[dvp]

You can do it in two ways

• On catalog task form display a message to attach the file on RITM
• Write a business rule on sys_attachment to copy the attachment from sc_task to RITM

[Donald Small1]

I was hoping not to copy attachments, as that can make a mess of the database and risk files getting out of sync or having multiple versions.

I really want to keep fulfillers out of the RITM, so asking them to add the attachment doesn't work for my scenario.

I was really hoping for a way to either modify the widget, or a fancy related list, like Jim provided for the SCTASK and RITM.

[Oyinkan]

Hi Donald,

Did you ever get the solution for this?

Thanks

[Pato_Herrera]

Hi Donald,
Did you ever get the solution for this? i have the same situation.