How to close a Sidebar Discussion
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12-06-2024 04:45 AM
Hey, i searched a lot but cant find a answer for my question.
How and when is a discussion closed? When the record is closed? when all participants left the discusiion?
When we tried it on our PDis we never could close a discussion while doing one of the mentioned things.
So when does this state switches to "completed"?
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12-06-2024 05:04 AM
are you not able to see the Sidebar icon in top right corner of screen just next to Update set icon?
Search the discussion you want to leave, click on 3 dots and select Leave discussion
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2024 05:09 AM
Hi @schuettep
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-06-2024 05:42 AM
its not about leaving it. its about the discussion itself. databased.
you can leave it but you can join it anytime even if the record is closed.
i want to know when is a discussion closed in the tables. i am not talking about leaving a discussion.
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12-06-2024 07:24 AM
@Sandeep Rajput any thoughts
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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