How to configure feedback option on catalog items

[bhargavi9]

We have a requirement to configure feedback option on service catalogs similar to options on knowledge articles
Like Feedback capture; helpful yes/no button; ratings.
Please help me if anybody has an idea about this.

Thanks in advance

[Dr Atul G- LNG · Accepted solution]

Hi @bhargavi9 

May I know what use case it fulfills? It is pure customization and needs to create a similar table to capture feedback. Better create a new catalogue item to get feedback.

[Dr Atul G- LNG · Accepted solution]

Hi @bhargavi9 

May I know what use case it fulfills? It is pure customization and needs to create a similar table to capture feedback. Better create a new catalogue item to get feedback.

[bhargavi9]

Requester wants the feedback option on every catalog form where users can submit their feedback after using that catalog form. whether it is useful or not.

[Dr Atul G- LNG · Accepted solution]

So for that use the Survey, after the close of RITM, the survey need to trigger. The survey is OOTB.

[cielocharomarti]

Hey! Would this be possible to implement but on catalog items page, before ordering? So that it captures catalog item name, owner, etc. besides the feedback. Thanks so much