- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2022 08:43 AM
Hi,
Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole.
Something similar as to how feedback works for Knowledge Articles.
Thanks,
J
Solved! Go to Solution.
- Labels:
-
Request Management
-
Service Catalog
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2022 10:04 AM
Hi,
Please find the steps below to achieve your requirement.
1) In order to build this for a Catalog Item, you need to add a new Variable with Type as "Custom" and then create a Custom widget to provide an ability to users to provide feedback for the item as shown below:
In Order to create a Widget and a sample code I have shared , please modify as needed:
Navigate to "Widget" module and then click on New button as shown below:
Use the code below to create a Simple Text Box field and a Button to submit the Feedback and which will create a Record as well as you want:
HTML:
<div>
<span><strong>Customer Feedback form</strong></span><br/><br/>
<div><input type="text" size="300" placeholder="Enter description" class="form-control" ng-model="c.getFeedBack"/></div><br/><br/>
</div>
You can refer to my thread below where I have given a similar answer:
https://community.servicenow.com/community?id=community_question&sys_id=c969e5be1b244514ada243f6fe4bcb9b
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2022 09:37 AM
Hello,
OOB we do not have any such feature, however you can build one
Here is a link where steps are given:-
https://www.ashleysn.com/post/surveys-on-catalog-items
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-17-2024 08:09 AM
Hey do you have a working link for this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2022 10:04 AM
Hi,
Please find the steps below to achieve your requirement.
1) In order to build this for a Catalog Item, you need to add a new Variable with Type as "Custom" and then create a Custom widget to provide an ability to users to provide feedback for the item as shown below:
In Order to create a Widget and a sample code I have shared , please modify as needed:
Navigate to "Widget" module and then click on New button as shown below:
Use the code below to create a Simple Text Box field and a Button to submit the Feedback and which will create a Record as well as you want:
HTML:
<div>
<span><strong>Customer Feedback form</strong></span><br/><br/>
<div><input type="text" size="300" placeholder="Enter description" class="form-control" ng-model="c.getFeedBack"/></div><br/><br/>
</div>
You can refer to my thread below where I have given a similar answer:
https://community.servicenow.com/community?id=community_question&sys_id=c969e5be1b244514ada243f6fe4bcb9b
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-17-2024 08:11 AM
Hey, would this work generically for al catalog items? Not only one
Hope this helps. Please mark the answer as correct/helpful based on impact.