How to configure functionalities in community portal

[mania]

Hi,

In my client instance have installed "com.sn_communities" plugin for Community in portal but it is showing empty so is there any plugin or any OOB need to enable to view the post content, leadership, groups and etc as like second image?

Can you please help on this, It will be useful.

 Thanks!

[Ravi Chandra_K]

Hello @mania 

Is the user account having sn_communities.community_user role?

Please refer below doc:

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-commu...

please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

[mania]

@Ravi Chandra_K 

I have already this role is assigned to my account "sn_communities.community_user" and activated the below plugins and added the roles:

Plugins:

Roles:

But i couldnt find any change on community portal as below.

Can you please suggest any solution, it will be useful.

Thanks!

[Ravi Chandra_K]

Two more things you can look into...

Can you check if any ACLs added related to Community posts. (You can check this under ACLs associated with Community application).

Can you check if any widgets are customized?

Kind Regards,

Ravi Chandra