how to convert Reference field into Dropdown

Sironi
Kilo Sage

Hi all,

Please help how to show Reference field as Choice field.

I have followed as per https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html.

but still HCL assignment group appearing as reference field .

find_real_file.png

10 REPLIES 10

Hi,

Just use the documentation to show Reference records as a drop-down.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

First and foremost question -> Is this required? Is this a valid business requirement?

Will this be good for users?

What happens if there are lakhs of records in that table and those start showing as choices?

Will this be a good UI experience for user if they want to scroll through large list?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Sironi 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes Ankur, I agreed with you .

if users in Lakhs, it is very tough job . Finally we suggested to client for reference field only .

 

@Sironi 

Glad to know that my response helped you.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader