Notification based on business elapsed percentage

[rez4]

I need to create multiple notifications for 'problem task'  and 'incident' based on elapsed percentage. I'm calling all of that notifications on task_sla. 

My notification does not trigger attached is the conditions I set. Do I need to add wait point on the default sla workflow to trigger the notifications or it should work as is with some changes?

Thank you

[Tony Chatfield1 · Accepted solution]

Hi, looking at your notification screenshot
It is triggered by sysevent sla.warning.parm and looking at San Diego OOB 'Default SLA workflow' this event is triggered at 50% and 75%, so your additional conditions based on percentage will never be met and the workflow will never be triggered.

If you want to trigger a warning notification at another percentage IE 85% then you can update or replace the default SLA workflow, altering the existing 75% timer activity or adding a new timer activity for 85%
(85 - 50 - 25 = 10%)  and another event trigger, but you will not be able to trigger for a range as this is not how SLA works (also triggering for a range could result in multiple notifications through out the range).