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Time Cards and time worked field.. what How why?

Hello allWe are currently thinking of using the time worked field on incidents. I have been playing around and noticed it relates to time cards, I therefore thought hey time cards could be useful for our project managers who are constantly complainin...

sLuintel by Giga Expert
  • 8269 Views
  • 10 replies
  • 1 helpfuls

Group table auditing

Hi All,I want to audit Group[sys_user_group] table. Currently there are 29 fields on the group table and I want to audit only two fields which are - 'Name and Manager'. I have checked the audit checkbox for sys_user_group table from the dictionary. I...

gauravbhatia by Kilo Contributor
  • 1437 Views
  • 2 replies
  • 1 helpfuls

Resolved! Work Notes Updating 3 times in a Row under RITM

Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM.   Can someone take a l...

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John Vo1 by Tera Guru
  • 2935 Views
  • 17 replies
  • 0 helpfuls

custom short description

Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...

osvaldo2 by Kilo Contributor
  • 1570 Views
  • 10 replies
  • 0 helpfuls

Homepage won't load

I'm having an issue not being able to load my homepage in Helsinki using the Homepage link. Homepage URLhttps://xxx.service-now.com/nav_to.do?uri=/home.doRedirects to https://xxx.service-now.com/falseEnds athttps://xxx.service-now.com/nav_to.do?uri=/...

Community Alums by Community Alums  
  • 2371 Views
  • 2 replies
  • 0 helpfuls

Resolved! Database view between Problem and Problem task

Hi there, I need to create a database view between Problem and Problem task tables. tried conditions nion where clause with prb_sys_id = ptsk_parent and prb_number = ptsk_problem; prb and ptsk being variables for Problem and Problem task tables. I ge...

annmol1 by Kilo Expert
  • 2668 Views
  • 8 replies
  • 4 helpfuls

Cancelled Incident (Inactive) State

Hi All,We have a requirement as mentioned below:We would like it to be possible to move an incident from Cancelled state back to an open state for 10 days after the state was set to Cancelled. After the incident has been in Cancelled state for 10 da...

amanimogili by Kilo Contributor
  • 2854 Views
  • 4 replies
  • 0 helpfuls

Service Catalog - Request Approval vs Requested Item Approval

Still jumping into Service Catalog.   Not sure I understand the difference between the Request Approval and a Requested Item Approval.  Is the Request record/workflow where you will always capture the approval?   Or can you also capture the approval ...

Resolved! Encode/encrypt URL Parameters

Hi,We have an integration between ServiceNow and Bomgar.   One of our record producers is responsible for launching a chat window to Bomgar.   The "Start Chat" button within the record producer generates a Bomgar URL and contains parameters.   We wan...

mike_coletti by Kilo Contributor
  • 7170 Views
  • 1 replies
  • 2 helpfuls