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I am encountering an issue with out LDAP configuration. I have followed all the documenation provided on the Wiki, but something is not working. We are connecting to Active Directory hosted on a Win 2K3 server.The test connection works to the server....
I am doing some research on how we might be able to use Release Management to organize our own SNOW releases. The information I have found so far says that Project Managment might be better route. Does anyone have experience on one or both of these a...
I am working on LDAP and trying to get the proper fields from my Active Directory field to come into the user records within service-now and I have since went back and added the field of employeeid to match within a field called employee number in th...
Hi,Does anyone know of a way to track or report on impersonations e.g. which user impersonated which user and when?Thanks!
I am trying to generate proxy by adding Service refrence " https://demo.service-now.com/incident.do?WSDL" in my DotNet application but getting error as below: "Metadata contains a reference that cannot be resolved: 'https://demo.service-now.com/incid...
Hi,I'm looking the way to link two tables on the same form, but without using the reference fields.I was reviewing the Incident module, and I realized there are two tables on the same Incident form (the Incident table and Task table), is not a refere...
Currently in the OOB instance that we have installed, the caller field in an incident ticket appears to be referencing a column called caller_id. In our organisation there are two types staff numbers in which people are identified and I would like to...
Hi Service Now CommunityI am looking for some general advice / opinions. To set the scene I am an employee of a large company in the UK (currently 1500+ service now process users across ourselves and our service partners) that adopted Service Now a l...
Hi,How can I get the information of the tickets that missed SLA, also, the tickets that got escalated or approaching SLA I am using SOAP APIs and using incident table, is there any field in it from which I can get the information.Regards,Gaurav
I have a working SLA that does everything I need it to do EXCEPT escalate the ticket. I know I have to do it by adding an event.I looked at the available events and foundincident.escalatedincident.escalation.firedincident.escalation.pauseincident.esc...
Hi everyone,On CI relationships (tablce cmdb_ci_rel) there is a field called "Connection strength": does anyone know how it is used? There seems to be nothing in the wiki that I can find.Thanks in advance, Ruth
Hi Community, I have a question I am currently having problems with, I will keep it simple as the basic idea is the problem I am trying to get around:Scenario:- ITIL User A can read all Incidents, he is also in Group A, but not in Group B- All Incide...
Does anyone know if there is any type of Business Rule or Script that can be done or something to configure it automatically from the "Creation Date" of a change to the Planned Start date?? We require a 10 day Lead time for our application changes bu...
HiI created an OLA (see attached printscreen) that is linked to the task table (this is the reaction time for our first line).I then created an incident by making sure to respect the trigger defined. The OLA did not start.So, to test further, i adapt...
Hi,I have a funny situation, I put in this catalog request and find it generated an event approval.requested that is actaully meant for change task approvals. Looking at the approval events business rule, there should be a different event fired, howe...
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