How to copy attachment from sys_email to case record

[mania]

Hi,

I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.

Can anyone please let us know where i missed?

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

    var inc = new GlideRecord("sys_email");

    if (inc.get(current.table_sys_id)) {

        var grTask = new GlideRecord("sn_customerservice_case");

        if (grTask.get(inc.instance)) {

            copyAttachmentToTask(grTask.sys_id);

        }

    }

    function copyAttachmentToTask(conceptSysId) {

        // Get record from sys_attachment table

        var sourceAttachment = new GlideRecord('sys_attachment');

        sourceAttachment.addQuery("sys_id", current.sys_id);

        sourceAttachment.query();

        sourceAttachment.next();

        // Get field values from retrieved sys_attachment record

        var fileName = sourceAttachment.getValue('file_name');

        var contentType = sourceAttachment.getValue('content_type');

        var sourceAttachmentSysId = sourceAttachment.getValue('sys_id');

        // Attach sys_attachment record content stream to test_table record

        var gsa = new GlideSysAttachment();

        gsa.writeContentStream(

            grTask,

            fileName,

            contentType,

            gsa.getContentStream(sourceAttachmentSysId));

    }

})(current, previous);

Thanks!

[Ankur Bawiskar]

@mania 

Is the email coming of type Reply and it has attachment and you want to add that file to target record?

If yes then do this in inbound action of type Reply

GlideSysAttachment.copy('sys_email', sys_email.sys_id, 'sn_customerservice_case', current.sys_id);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mania]

@Ankur Bawiskar 

Thanks for the responding!

Even i used same line of code in forward inbound action also not getting mapped.

Thanks!

[Ankur Bawiskar]

@mania 

it should work fine, did you add logs and see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mania]

@Ankur Bawiskar 

Thanks you!

Grate, It worked.

Thanks!