Hi all!
We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve started building a catalog item and workflow to streamline this.
Challenge:
Our assignment groups are used to having a copy of the onboarding form attached to each individual record (legacy process). Re-attaching the same file to every RITM feels inefficient, but we are exploring ways for our groups to:
- Access the latest form easily
- Be notified when attachments are added or updated (corrections happen occasionally)
Has anyone faced a similar challenge before? We are curious to discover what creative options may be available to us. For example, using journal updates with a link to the attachment instead of duplicating files?
We welcome any feedback or suggestions!
