Hi @mania
I could see some issues in your code
- newGlideRecord is not valid – it should be new GlideRecord(...)
- Function declaration functioncopyAttachmentToTask is missing a space
- You’re calling grTask inside the function copyAttachmentToTask, but grTask is not available in its scope
- You’re using current.sys_id in sys_attachment.query() – this may refer to the sys_id of sys_email, not the attachment
- Your get(inc.instance) assumes instance refers to the case ID – that depends on your email configuration and may not be correct
May you try this one
(function executeRule(current, previous /*null when async*/) {
// Get the email record
var email = new GlideRecord("sys_email");
if (!email.get(current.sys_id)) {
return;
}
// Get the target Case record (assuming 'instance' field contains reference to sn_customerservice_case)
var caseGr = new GlideRecord("sn_customerservice_case");
if (!caseGr.get(email.instance)) {
return;
}
// Copy all attachments from sys_email to the case record
var attachmentGR = new GlideRecord('sys_attachment');
attachmentGR.addQuery('table_sys_id', email.sys_id);
attachmentGR.addQuery('table_name', 'sys_email');
attachmentGR.query();
while (attachmentGR.next()) {
var gsa = new GlideSysAttachment();
var contentStream = gsa.getContentStream(attachmentGR.sys_id);
gsa.writeContentStream(
caseGr, // Destination record
attachmentGR.file_name,
attachmentGR.content_type,
contentStream
);
}
})(current, previous);
- This script runs from a Business Rule or Email Inbound Action on the sys_email table.
- The instance field of the sys_email record contains the sys_id of the target sn_customerservice_case record.
- You want to copy all attachments from the email to the case.
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