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‎07-17-2018 11:18 AM
Hi,
Not working my BR script
After
Condition: current.work_notes.changes()
var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();
(function executeRule(current, previous /*null when async*/) {
// Add your code here
if(updateInitiatedBy == current.sys_id.toString()){
var gr = new GlideRecord('incident');
gr.addQuery('problem_id',current.sys_id);
gr.query();
while(gr.next()){
gr.work_notes = current.work_notes;
gr.update();
}
}
Solved! Go to Solution.
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‎07-18-2018 04:59 AM
Or you can use the same Business Rule as for Incident Work notes -> simply specify a second variable:
(function executeRule(current, previous /*null when async*/) {
// This Business Rule ensures that if there is a Parent Problem record, which has one or more Incidents records associated to it as Child Incidents or Problem Task(s) -> then, whenever the Work notes of the Problem get updated -> the Work notes of all Child Incidents & Problem Tasks will be updated accordingly with the same text;
// var rec = Child Incident(s);
var rec = new GlideRecord("incident");
rec.addQuery("problem_id", current.sys_id);
rec.addActiveQuery();
rec.query();
while (rec.next()) {
rec.work_notes = "Incident Work note copied from Parent Problem" + ':' + current.work_notes.getJournalEntry(1); // //Choose a text of your own, which suits you;
rec.update();
}
// var prtask = Child Problem Task(s);
var prtask = new GlideRecord("problem_task");
prtask.addQuery("problem", current.sys_id);
prtask.addActiveQuery();
prtask.query();
while (prtask.next()) {
prtask.work_notes = "Problem Task Work note copied from Parent Problem" + ':' + ' ' + current.work_notes.getJournalEntry(1);
prtask.update(); //Choose a text of your own, which suits you;
}
})(current, previous);
Best Regards,
Georgi Mavrodiev
IT Consultant
Do IT Wise Bulgaria
You may visit us in our Web Site: www.doitwise.com
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‎07-17-2018 11:26 AM
Try this on after update
var num = current.number;
var incident = new GlideRecord("incident");
incident.addQuery("problem_id", "=", current.sys_id);
incident.query();
while (incident.next()) {
incident.comments = (num + ' ' + current.work_around);
incident.update();
}
RK
If my response is helpful, please select Helpful. If my response answers your question, please select Accept as Solution.

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‎07-17-2018 11:27 AM
instead of current.work_notes you need current.work_notes.getJournalEntry(1);
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‎07-17-2018 11:44 AM
not working!

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‎07-17-2018 12:10 PM
Is your script like below
(function executeRule(current, previous) {
var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();
// Add your code here
if(updateInitiatedBy == current.sys_id.toString()){
var gr = new GlideRecord('incident');
gr.addQuery('problem_id',current.sys_id);
gr.query();
while(gr.next()){
gr.work_notes = current.work_notes.getJournalEntry(1);
gr.update();
}
}
})(current, previous);