Hi all,i have created relationship to show articles related to RITM, the requirement is when the user click KB12345 then it should go directly current published kb article, avoid opening knowledge form in a separate window and 'view article'. Is it p...
When we can get the data , post the data, update the data using REST message and what is the need of scripted rest api.Can i get some insights and use cases on it?
Hello communityI have a requirement that in change form I have planned start date field when I select date and time in any time zone it should be converted into EST/EDT and display in another field which is planned start date (EST) field for this I h...
HI Community, Is there a way we can create scheduled report and send the report to an external server. so that whenever the scheduler runs the report is sent to the server automatically without manual intervention. if yes please help me. Thanks.
Hi All,We are experiencing an issue in converting notifications to service request. We are getting huge number of notifications for password expiry of service accounts which are getting missed many times. Hence we want to fix this issue by creating s...
Hi Team,I want to get the details from the request item description Field we have the below details and that need to be copy to the sctask new Fields.I have all the details in request item description like,What is your contractor's personal email add...
Anyone have experience getting catalog item builds classified as capex/saas with their accounting department? I'm looking for their rationale if so. Thank you
I has asked to look into why the actual start date and actual end date are the same on features. It seems that Actual start date does not populate until the state is work in progress which make sense. However, when you go to another state like Testin...
We have noticed on the switch form (cmdb_ci_ip_switch.form) there are 4 additional tabs.We are looking into using a third-party tool to discover and update our CMDB.Where can I find the table names for these tabs, the same type of issue is in the Rou...
Hello All, Need help for the below When a form is submitted, the out-of-box (OOB) save button/context menu save should not be visible if the user opens the same record again. Is it possible to achieve this requirement?Additionally, we have a custom ...
Hi Team, Can someone please help me on the below .What are the plugin required to execute the OAuth 2.0 via REST API step in integration hub.By the API Registry i am getting the token but the token is not useful in the REST API , it is generating the...
On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
We have requirement when mail comes from mail address "test@example.com" to testdev@service-now.com and subject contains "Resolved", inbound action shouldn't create incident record.If mail comes from mail address "test@example.com" and subject doesn...
In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix thatthis is the error andthese are the steps
Hello,I have a requirement to auto calculate some assessment metrics. After changing the method to Script, I am unable to find the results for these metrics. The category has 25 questions and I changed 6 of those to method: script. I can see the r...
