Resolved! Notification
Dear folks,can you help me how do i achieve below requitement of notification 'Hello <user>'We have completed your request number sdCould you please verify..."include app URL?
Forum Posts
Cancel RITM Without Filling in Fields
Hi, I'm trying to modify our "Cancel RITM" UI Action so that it doesn't require agents to fill in mandatory fields. I haven't been able to find a solution, does anyone know if this is possible?
Inbound Email Action to Create Incident and Route to Assignment Group
Good morning Community, I need to create an inbound email action that creates and incident, and then routes it to the appropriate assignment group. I have set up the field actions(shown below), and the inbound action is working-sending all mail...
How to create SCTASK for each RITM in flow
Hi, I have created a flow for creating three RITM's on one request and mapped to the respective groups but here i want to create one SCTASK for each RITM that means one RITM under one SCTASK and 2nd RITM under one SCTASK and 3rd RITM under one TASK.I...
Send Attachments from 1 record to another
Hi All,I have a requirement where I need to send attachments from one record to another. For example, when I create an incident from a case, I want to transfer the attachments from the case to the incident at the time of incident creation or during u...
Resolved! What to extend to make a table to store list data
We want to store a few lists in ServiceNow tables, which have simple data, is there some table we can extend to do this so we don't consume a custom table?List Name, Attribute 1, Attribute 2, Attribute 2, ... Attribute 10We have at least about 3 of t...
Resolved! Workflow activities are getting executed twice
Hey Community, I am facing a weird issue in my workflow. Whenever the flow is triggered the activities after an if flow gets executed twice as I could see updates happening twice on the record. Can u help me or guide me what is happening over here? T...
Multiple Sub Workflow
I'm working on a catalog item that has a total of 3 workflowsPrimary Workflow (Approval), Workflow "A" and Workflow "B"In the Primary Workflow there is an If actionIf answer is True then use Workflow "A"If answer is False then Workflow "B"When I test...
Bundle Catalog Item
What is the best method to use to bundle catalog items together .. like a PC and an Monitor item? So when a user selects an item all the child stuff comes along with it?
Email in Workspace incident gives incorrect From address in workstream
When emailing the Caller from an Incident using the email tab in the Workspace view the From address appears as my own user record instead of the Helpdesk email address in the ticket activity stream in ServiceNow. In the Classic Incident view the cor...
How to find 'Search' report configuration
Hi All,Where I can find a configuration for 'Search' in Report module? Is there any way to speed searching for specific report up?
Moving custom updates to commited or completed update set
Hi All, I want to know if I move a few custom updates or developments to an update set which is already committed or completed the developments will work or not ? Thank You
Resolved! Set up 301 and 404 Redirects For Retired Knowledge Articles
Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...
MID Server Sizing for Integration - Cost optimization
We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...
Service bridge Plugins
Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...
