ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Flow failed with the error M,Detail: Unexpected token: M

Flow failed with the error :M,Detail: Unexpected token: M. This error we got in the spoke while we are fetching some information from the microsoft.We have one more action above this spoke which returns the incidents. We have observed that some incid...

Nagasri_0-1712659792339.png
Nagasri by Tera Expert
  • 346 Views
  • 1 replies
  • 0 helpfuls

ticket created by caller

my questing is like  Can caller cancel his own incident ticket?  please reply if any one aware about  Thanks &RegardsShashikant Patil.

Can I copy a catalog item from global scope to custom scope

Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...

kavitha_cr by Mega Guru
  • 1067 Views
  • 3 replies
  • 0 helpfuls

Progressive chat pickup time after routing

Hello I would like to ask if below underscored setup is possible in ServiceNow chat and if yes, how?Chat assigned to an agent should wait 30 seconds, after that should be transferred to another agent - this is known OOTB option we use now.Second agen...

How to add attachments while sending out an email notification?

Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...

Vandana M V by Tera Contributor
  • 557 Views
  • 2 replies
  • 0 helpfuls