How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items?
Hi Everyone, How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items? Kindly suggest me. Thank you.
Forum Posts
How to call flow designer inside flow designer
I have created multiple RITM through flow designer and want to attach same flow for each RITM.we have Code snippet option of flow designer ,how to use that to attach same flow for every RITM.
How to Call one flow on multiple RITM using script
How to Call one flow on multiple RITM using scripthave requirement to convert workflow to flow designer where we are using below script to call workflow again on recently created RITM.how to use such script on flow designer?--------------------------...
Resolved! Emergency Change Request - New to Authorize jumping to Scheduled
Hi!I have a company OOB instance, the story is to configure some features to Emergency Changes, the problem comes when i try to make an Emergency change Lifecycle OOB. 1. I select to Create a New Emergency Change, then I complete the fields as expect...
How to query 2 tables in Flow designer
I am trying to perform double lookup records in Flow designer, where I am trying to get output from step 1 to be queried in lookup records in step 3. How can I achieve this?
Resolved! How to add edit button in a customized relationship?
Here is the scenarioI have added a new relationship "Parent" to relate the CI's based on the CMDB Relationship table. Only "Child" related List was available as OOB and hence the new relationship was created. In this related list New button is visibl...
Add an additional choice field to 'change_confirm_reason' ui page
Hi, I have a need to add an additional choice field to 'change_confirm_reason' ui page which will be copied to a custom field, 'Cancel Reason' on Change request form. Thank you in advance.
Resolved! How to fetch latest file from the file path in data sources
Hi, I have created a scheduled import to run the transform map via data source. How to fetch the dynamically based on latest updated file from the file path in SFTP folder in data source. If the file path is having multiple files, it has to pick the ...
Search bar on Customer Portal missing on home page and browse services page
I have a user who is missing the Search Bar on Customer Portal homepage But when I impersonate the user, I see the search bar This is happening in using various browsers (Chrome, Chrome Incognito, MS-Edge, etc.)
Calculate Incident on hold duration
The requirement is to calculate the on hold duration of an incident. Whenever an incident state changes from on hold , it should populate the total on hold time in a new field 'On hold Clock'. The code I am using reflects first on hold time when my i...
Window width - Adding columns to a report
Hi everyone, This issue has bothered me for years across many different family releases. How can we expand the width size of the column selection window when creating a report? As you can see in the screenshot, trying to read the different available ...
What's the best way to log requests for information?
We are transitioning from just logging all user tickets in the Incident form to using Incident for incidents and the Service Catalog for requests for goods, access and services, and the use of the new employee center for self-service, including acces...
Service Catalog 'Order Now' is not working for some users
Hi, For some users when they click 'Order Now' button it redirects to the service catalog item form that they just submitted. It should be created a Request/Request Item numbers but it is not creating. What could be the reason?
How to create a report filter condition based on fields in a referenced table?
Suppose I wish to create a report to show the number of SLAs breached, grouped by the customer who reported them.That can be done by creating a report using table task_sla, and grouping by the 'Created by' field. Easy. Now what if I want to use an ad...
Resolved! How to add additional comments in notification through eamil script
How to add additional comments in notification through eamil script if any body have script kindly help
