How do It covert contact_person (Reference using sys_user)after selecting the user, the contact_person variable has the sys_idHow do I load the name of the user and not the sys_id into the description field of the record I am trying to create if (...
I want all the impacted Services of a change record updated automatically every time there is a change in 'Affected CIs' or 'Business Service' so that I can identified the impacted Areas and Notify correct product owners about the exposure to their S...
I have set up the KB with reference to the following link, but I cannot get the Remote Table information when setting up the action in Flow.What are the possible causes?・The Integration Starter Pack is already installed in both environments,・ServiceN...
Hello guys Here's the following. In the portal when viewing a ticket and you cancel it via ticket actions it leaves a comment on the activity stream in the back end. The end goal here is to cancel in the portal and the state only changing after inser...
which role is required for providing the survey feedback for incidents?or how to check which role is required?
Is it a good idea to synchronise Parent problem to its child Problem similar to incident management? If yes, how and what are the risk involved?
I have a requirement where we have a record producer caller high severity placed on ESC portal i want that record producer to be made available only when the logged in user company is EA Holding i tried creating a user criteria setting company value ...
Hi All, On a control form, when clicked on New in the the Evidence Related list, the below dialog box appears. Here, the request reason dropdown needs to be updated. Can anyone please guide where to find code written on this. Thank you in Advance.
I created a flow and it seems to be stuck in waiting after my conditions are met, and I just need a second eye. I have attached a copy of the condition, which I am expecting it to continue running after it has been met. Is there a way I can troubles...
Hi All,I have a field called Attachment, In that I have 3 choices i.e Test1 Test2 and Test3if I select Test1 and Test2, Error message should display attachemt is manadatoryif I select Test3it should not give any errorNote: Only for Test1 and Test2 on...
how to auto populate email address in catalogue form. on load form please help me on this.
Hi Experts, I am working on one catalog item, in that 1. Requested By 2. Requested For Email address these are two variables, for these type is reference and reference table is sys_user . 1. Requested By for this I am using default value --- java...
Hi, We have an 'on submit' client script for making the attachment mandatory in portal. Even after adding attachment also, the alert is showing like 'Please attach attachements'.Can anyone help me? We have used the below script function onSubmit() {...
When receiving an email, I'm looking for a way to add the attachments to the Target Record and Target Email. When I navigate to Email Client > Email Client Configuration, then to the Attachment Handling tab, it has an option for Attachment Send Actio...
Hello, I am trying to figure out how to allow someone else other than the CAB manager to approve/reject changes in the CAB workbench portal. The user does NOT need to host the meeting. But should have the approve/reject button the cab manager has. Is...
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