How to copy whole work note from task to incident

[lucky24]

Hi Team,

I am converting task to incident in which I am copying work notes from task to incident

I have written ss rule on incident with below code

var sTask = new GlideRecord("sc_task");
if (sTask.get(current.parent)) {
current.work_notes = sTask.work_notes.getJournalEntry(1);
current.update();
}

But I am getting only current work notes I want whole worknotes  I tried also with = "current.work_notes = sTask.work_notes" but this is not working.

Please help me here how can I copying whole worknotes

[Niklas Peterson · Accepted solution]

Hi @lucky24 

Use getJournalEntry(-1) instead of getJournalEntry(1).

https://developer.servicenow.com/dev.do#!/reference/api/utah/server/no-namespace/c_GlideElementScope...

Regards,
Niklas

[lucky24]

Thanks Niklas

Above suggestion is working for me

[Riya Verma]

Hi @lucky24 ,

Hope you are doing great.

Below is reference script to copy entire worknotes:

// Retrieve the parent task
var sTask = new GlideRecord("sc_task");
if (sTask.get(current.parent)) {
    // Copy all work notes from the task to the incident
    var workNotes = '';
    var journal = new GlideRecord("sys_journal_field");
    journal.addQuery("element_id", sTask.sys_id);
    journal.addQuery("element", "comments");
    journal.query();
    while (journal.next()) {
        workNotes += journal.value + '\n';
    }
    
    // Set the copied work notes on the incident
    current.work_notes = workNotes;
    current.update();
}