How to create a incident widget with custom filter

[luis_sportium]

Hi all,

I need to create several widgets that display incidents filtered by region.

The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.

Thanks in advance

[brian_quinn]

Luis,

Do you mean gauges?   Widgets are used to display a UI Page on the homepage, while gauges are typically used to display lists (like a list of incidents) on the homepage.   Do you want a homepage that has multiple lists, 1 list per region?  

Are you running ServiceNow Express or the Enterprise Edition?  

Thanks

Brian

[luis_sportium]

Hi Brian,

I refer to the modules that display incidents (for ex) filtered but I need to add various widgets that shows incidents filtered by location.This filter does not exist by default. Like that:

I need to know how I can create new filters in the column after Incident (Active, Active (ess), Active (Major Incidents), etc ..)

Thanks for your answers

Regards

Luis

[luis_sportium]

PD

I always refer to changes in homepage. My version is Fuji Patch 7 Hot Fix5

[brian_quinn · Accepted solution]

Luis,

Thank you for the screen shot.   Those filters can be configured by going to "System Definition -> Filters".   On that table you can create a new record, assign a name, set the table to incident, and then configure your filter.   Then when adding content to your homepage, under Filters -> Incident, you should see the new filters.  

Note: your instance will automatically display 5 entries (one for each view) for each filter record you create.

Thanks

Brian