Need to restrict non-admin (ITIL) user from editing the default filter condition of incident table

[RajathN]

How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.

[Brad Bowman]

This is not controllable via ACL.  To be clear, non-admin users cannot change/set a new default filter - one that would be seen by all users when accessing the table from the left nav module or wherever.  If you want non-admin users to not be able to view incidents outside of the default filter, you can hide the breadcrumb and filter for a table via List Control.  Right-click on the column headers of a list view and choose Configure > List Control.  add the admin role to the Filter roles list, or use a script if needed.

[RajathN]

This solution will completely hide breadcrumb section, is there any other way to achieve this without affecting breadcrumb. 

[nkarunakar13092]

@RajathN 

If ITIL users are using a module to go to list of incidents you can try using fixed query:

1. As an administrator, navigate to System Definition > Modules.
2. Open the desired module record from the left navigation.
3. Set the Link Type to URL ( from arguments)
4. In the Arguments field, enter for example /incident_list.do?sysparm_fixed_query=active=true. This will permanently apply the active=true filter when users click the module link, and they will not have the ability to remove it.
5. Save the module.

Important: This fixed filter only applies when users access the incident list through this specific module. If an ITIL user types incident.list directly into the filter navigator, they will see all incident records, and the fixed filter will not be applied.

[RajathN]

This solution will also restrict admin from editing the default condition.

If admin wants to edit the applied default condition, either he should open the query in new window or have to navigate to incident.list