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Protal view Fields visibility

Hi community,I have raised a schedule time off request and the request is waiting for the approval. In the form view of the raised request I see the start date and end date time fields. How can I populate the 'planned start date time' and 'planned en...

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DreamIT by Tera Contributor
  • 300 Views
  • 3 replies
  • 0 helpfuls

ITSM Scheduled Maintenance: Monthly Freeze / Blackout Period

ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...

Diane22 by Tera Guru
  • 1190 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to disable the system email notifications

Hi,We have recently upgraded our testing instance with production instance. So few extra notifications were added to the testing instance after the upgrade. I was able to inactivate few notifications which are in global but few of the notifications w...

satya30 by Tera Contributor
  • 787 Views
  • 2 replies
  • 2 helpfuls

mid server issue

evening all, Our mid server in dev  was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period. I can't find any real fi...

Jack62 by Giga Guru
  • 536 Views
  • 5 replies
  • 0 helpfuls

Email Client Not working as expected - SC task table

We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...

Sairam3697 by Tera Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls

Resolved! Call Rest api through Script Include and display through UI Action

Hello Experts, I am trying to do my hands on in Rest api integration in my PDI, using script include. Can anybody please confirm whether the script is ok? After this I am trying to call it via an UI action. Both the details are given below. Ideally o...

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Satanik1 by Giga Guru
  • 14383 Views
  • 9 replies
  • 3 helpfuls

Resolved! レコードの挿入時に自動的にフィールド値を入力したい

インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名(u_hostname)が自動で入力されます。この時に、インシデントレコードのサーバ名(u_servername_test_field_1)に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...

紗代近 by Tera Contributor
  • 688 Views
  • 2 replies
  • 2 helpfuls

Issue with Change Request Bypassing Approval Stage in ServiceNow

We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reachin...

HarnoorK by Tera Contributor
  • 272 Views
  • 1 replies
  • 0 helpfuls

How to Set Date after 3 Business days

How to Set Date after 3 Business days - For Example Today is Thursday user should not be able to choose Friday, Saturday, Sunday,  Monday and Tuesday. Its should exclude saturday and sunday while checking 3 days

Santhosh23 by Tera Expert
  • 511 Views
  • 2 replies
  • 0 helpfuls