can we create tickets using mobile communication channel- scanning or QR
can we create tickets using mobile communication channel- scanning or QR?If yes, Does ITSM module has the ability to achieve this?
Forum Posts
Resolved! Best practice for max number of users in group
Hi Everyone, We have a ServiceNow group with 40k+ users to provide basic roles like filter_group, report_group. Want to redesign this approach so to avoid issues around incident assignment to this group or notifications Is there any standard way in...
client script onsubmit
1st:function onSubmit() { //Type appropriate comment here, and begin script below var getJoiningDate=g_form.getValue('u_joining_date'); //get the value of the Joining Date var todayDate= new Date(); // Create a Date object for today's date ...
Read ACL not working as expected
Hi,I have created a read ACL on 'u_test' table with 'test_read' with Admin Overrides unchecked. Also validating in the script that users only with 'test_read' role can read the 'u_test' table records.But Admins without 'test_read' role can still read...
I have created My approval in header menu but its not working properly
I have created My Approval in header menu but its not working properly its showing only name not approved or rejected.but i tried in PDI its working fine, can any one help me out.I need same functionality in my dev.
How to add image in the knowledge article template
I want to add a image in the knowledge article template as header and footer .How can i do it
Knowledge Article template
Hi every one,Where can we find this standard template which is used to create an article.. and change its sample text
Continual Improvement (CIM) - Implementation - new
We're going ahead with this implementation.Great documentation in NowCreate -- Power point- Starter stories- Will be including the ATF tests, but ran manually However, not able to find a 'project' asset to import.Does anyone know where I could find ...
How to call a flow from another flow in ServiceNow
Hi, I have a catalog item one all the flow is completed I need call another flow I am giving if condition as task is complete then start the flow How can I add the flow ? Any suggestions! Thanks in Advance!!
populate change task fields from change request
I am trying to create a BR to do the following however can't get this to work, I have tried both before and after insert (see script below), all I am trying to do is: When a change task is created from a change request the following fields on the cha...
Agent Chat - End User Inactivity Setting - where do I change the setting to extend the default set
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Transfer to Live Agent - Maximum Wait time - waiting end user messages
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Hi have a requirement while creating the known error article from the problem, author name and category is not populated ,how to solve this
Hi have a requirement while creating the known error article from the problem, author name and category is not populated ,how to solve this @shloke04 @Sandeep Dutta
Issue with comments in SNOW
Occasionally, when writing long comments, a line—usually the one where the cursor is placed at the time of saving—gets unintentionally moved to the end of the comment block. This appears to happen especially when the comment spans multiple lines and ...
Role needed to share reports
What role would a ITIL user need to share a report they created without granting them the report_admin role?
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