How to create a knowledge article from an incident ?

[raj99918]

Hi Team,

How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know

Thanks,

Raj

[Kieran Anson]

Hi,

Can you expand on this please? Are you wanting a UI Action or some logic that takes the current incident information and composes it into a knowledge base?

Have you looked at the OOB "Incident Create Knowledge" business rule?

[Willem]

Have you checked this docs article?:

• Open a resolved incident that you want to close.
• Ensure that the Knowledge check box is selected and that a resolution is entered in the Additional comments (Customer visible) field.
• Click Close incident.
  A new draft knowledge article is created. The content in the fields listed in the following table is copied from the Incident form to the Knowledge form.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/ta...

[Prasant Kumar 1]

Hi,

Please follow below steps to create a knowledge article from incident.

Step 1:- open any active incident and check the knowledge checkbox under resolution information section.

Step 2:- closing of particular incident by clicking close incident UI action a knowledge article created in draft state. which you can find by moving to knowledge related list.

If I am able to solve your Query, Please mark my answer correct and helpful.

Thanks & Regards

Prasant Kumar Sahu

[Yogesh Verma1]

It was helpful, Thank you.