Cannot view ppt/pptx file using Document viewer
Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.". Thanks, Shantanu
Forum Posts
What is the use of initialize :function(){} in Script include and How to write private function in Script Include?
What is the use of initialize : function(){} in Script include and How to write the private function in Script Include? What is the difference between Client callable and Server Side calling in Script include, If we check Client callable any differe...
Resolved! Background Script - Change State
Good Morning, Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...
Resolved! Contract Related Lists: CIs covered vs Contract CIs
Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by [ast_contract_instance] and Contract CIs [contract_rel_ci]. In Paris out of box Service Contract Form, [ast_contract_instance] is displaye...
Resolved! Install Status vs Hardware Status on Hardware CIs
I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...
Protection Policy in Script include for Scoped application
Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance . Do anyone have idea ,ho...
Is there any way to restart workflow activity from Business rule or any server side script ?
Hi, Requirement is : If my change is waiting for approval (workflow generated) and someone adds manual approval at that stage, they want that change to be instantly approved or rejected by those manual approvals. I tried Manual approval activity in a...
Resolved! What is an Appliance
Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.
Resolved! How to make a field visible in sc_task table for a particular assignment group?
Hello, I have a requirement to make one field visible for a specific assignment group in catalog task. Say for example, a catalog task has been created and assigned to one particular assignment group 'X' via workflow/catalog group mapping, while rais...
Allow requestor to close or resolve a request
Hi, I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete". I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...
How to attach a variable set to an incident form when incident is created via self service/manually
Our SD agents create incident tickets on behalf of end users via self service/manually, they use an incident template to be for 1 specific business case and we are required to enable them to enter also some variable on this incident. So the objective...
image in portal page not visible to some users
Hello team, We ave added an image in portal page but that is not visible to some users. Please assist. Thanks
Resolved! Where do I find the Survey Emojis?
This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...
Resolved! How to add a comment/work_note using script on Service Portal
We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...
Resolved! Sorting a Multi Row Variable Set
I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3. The MRVS will be populated on the request form. In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...
