How to create a mail box in servicenow?

[Nowlearner]

Someone help me in how to create a mail box in servicenow?

I have the mail box name and password. Do i need something else?

[SanjivMeher · Accepted solution]

is it a office 365 account?

Once you have it, you need to set up the SMTP and POP3 email account in ServiceNow. Navigate to System Mailboxes->Administrations->Email Accounts and create your SMTP and POP3 account. And you would like to deactivate the ServiceNow mailboxes

SMTP:

POP:

[SanjivMeher]

Hi Nikitha, Please mark the response correct if it worked for you

[Nowlearner]

Came to know We dont have POP3 or IMAP supported for our environment. So i can't implement this. I am going with forwarding rules option.

[SanjivMeher]

Instead of Forwarding, please use Redirect, because forwarding will add a FW. 

Mark this thread answered and closed if it works for you