Hello, Within the documentation for Agent App I was looking for any information applying a template to a new incident within the Agent App. I didn't found anything. Is "applyTemplate" supported in Agent APP? Thanks in advance.
Hi,I have a requirement to set the catalog item "included in" based on condition on order guide. 1. In order guide form there is an select box field called "Hire Type" with contractor and employee options2. If user selects hire type as "contractor" t...
Multiple problems mapped to a single incident. but only the latest problem is reflecting in related records. edit button is not available. is it possible to view multiple problem records on single incident record. Please find the screenshot and help ...
Hi All, I have a requirement below: Invoice billing amount : 300: start date: 01-11-2024, end date: 19-11-2024. so here requirement is to calculate Invoice billing amount should calculate only for the days between start & end date are: 19/30*300=190....
I have a user who wants to use the 'backordered' check box to denote an order that he hasn't finished fulfilling. He may have 250 out of 500 widgets and is waiting on the other 250. I wanted to make sure that OOB, checking this doesn't trigger any un...
Requirement: Close the RITM when all related catalog tasks are closed using flow designer. Create a flow as follows.Trigger: Actions:1. Look up catalog task records2. Check if any catalog tasks are not closed complete and end flow3. Update the state ...
Hi All, I have added a List report on the Dashboard with source as catalog task table. I want to apply the interactive filter to this dashboard using Content Block widget. On this widget, I have added 2 date_time fields to pick the date/time with one...
How do I change the color of the dropdown hover color (blue) in "My Requests" widget.
Create a record producer for custom table or change request table and attach to the workflow is it possible or not if it is possible please give me the solution
Requirement: Requested Item should be closed when all the respective catalog tasks are closed. 1. Create a Business rule on Catalog task (sc_task) table2. Condition: Catalog task is closed complete3. Script:(function executeRule(current, previous /*n...
I purchased the CSA voucher at a discounted price of $70. I'm Planning to take the exam and just want to confirm: if I fail on the first attempt, how much will I need to pay for the second attempt?
Hi, Need to send notifications for incidents that are filtered based on some criteria. The catch is that if we group these incidents by their assignment group then there should be 1 notification per assignment group and that notification should inclu...
After the upgrade in ServiceNow, when I am using the virtual agent chat, I am facing the issue while chatting, a lot of lag while typing can anyone help me with this issue
hello,i want to be able to share dashboards with unauthenticated users on our service now instance.is it possible to do this?
Hi, I am not able to clickable the reports in home page in service operational workspace.Once i click on report it should redirect to the list of the data.Can anyone please help on this, It will be useful.Thanks!
