Hello In my instance as I see on list view of RITM tickets updated by column is showing admin as last update made on those RITMs by my team members it should show their names only Can anyone assist what are things I need to check for this and how to...
I have a question on using the Workforce Optimization. Is it possible to have an Alternate Work Schedule setup so that like for example a person has every other Wednesday off and on the other weeks they get off an hour early? It is a 9-80 schedule. W...
Hi Team, How to access RITM Variables in Ask for Approval action. I want to access owner Variable once RITM is saved. I wiil update owner variable after RITM is created in variable editor. I am trying in above way, it is throwing an error @asifnoor
I am struggling to get dot walking in a query business rule. For a given role, I'm trying to show only HR tasks when the parent.hr_service cases is a desired Service. This is a little example of the syntax I tried but it doesn't appear to work in a q...
Hi All,Based variable requested for location parent hide the another variables.Please suggest. Thanks all.
Hi, Needs to add one country name in Phone choice filed in User profile, it should populate to all users andif i add India, it should display +91 like below point 2 i selected UK in next filed when i trying to add phone number it is taking with +22 (...
Hi Team,We have one port number field and the user should only be able to enter 0 to 65536 and it should also accept (, and – Special characters) For example : 22-23, 25, 80, 443, 2001-2020Can someone please let me know how can I achieve this? Than...
Hi, How to add multiple users to a single account in customer_contact table.Can anyone please help on this, It will be usefull. Thanks!
Hello All,We want to remove the "view in Teams Desktop App" button.You can refer to the following screenshotThis comment gets added when we start the MS team chat.It would be incredibly helpful and beneficial for me if this could be accomplished in s...
Hi All, I am trying to build a script to find all the ‘Group’ managers and validate if they are part of another group ‘ITSM-Managers’. And want to retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group . Please assist ...
Hi all, Please help me with the below requirement.We have a variable named "Applications"Based on(Applications) List collector variable values selected by the user which are being pulled from the custom table, in the custom table for that applicatio...
Hey all,I am trying to achieve that if unauthenticated/non-logged in user tries to use a link to view a catalog item in service portal the user should be able to view it but to order user has to login.Currently it leads to the login page. I tried mak...
When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...