How to restrict the users with rota_admin role to perform CRUD operations on oncall schedules to which the users are part of the group. And they do not want to perform CRUD operations to which they are not part of the group.
As a ServiceNow Development and Support team we have been asked to update hundreds of inactive records, to change the categories and subcategories that have been assigned when the record was resolved and closed. In the 11 years of developing the plat...
Hi All, I am sending data through server.get and trying to fetch the data from server side, i want to display the data filled in a catalog in tabular form. //Client Controller c.getloc= function() { var loc=c.loc.displayValue; if(loc==''){ c.cl...
hi team,i am running below fix script to cancel flow contexts and update the RITM worknote. but i can see not all ritms are updated with the worknote. Any suggestions?? var ritmGR = new GlideRecord('sc_req_item'); ritmGR.addEncodedQuery("cat_item=cd...
We are using document management - dsm_document for storing the documents and after uploading the document sysid generated in sys_attachment table and that same link is being used in UI Macros to provide a link in catalog form. Here i wanted to use d...
How to create a Custom button with dropdown options on the ServiceNow catalog forms header with choice values Anyone please provide the possible approaches to achieve this requirement. See attachment to see how dropdown lookslike
Hey,I am trying to set "glide.ui.session_timeout" property value to 10 mins as per the given requirement but it is not working as expected.The session is becoming inactive only after the default value 90 mins for users and 30 mins for guests.But no p...
I have a requirement that I need to restrict the user from changing the Date & Time as per their local time zone. For example, If I save the field's value as per my time zone, all the users should see the same irrespective of their local time zone.
Hello, I am trying to compare two date variables in the workflow editor to see if the date is more than 30 days but it is not showing me a second variable field. Is there any way to do this? This is from the Core Activies > Condition > If
Hi, In change request, the warning message is shown as "Warning MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." but if we are clicking on the link it doesn't show any slot except for saturdays. why?is there any ...
Hello, I have a requirement to hide the "Catalog item template" tab and the "Start creating your new template" card for catalog_builder_editor role in the Catalog Builder. If anyone know how to hide the tab only for specific role, please help me. Tha...
Hi Everyone, I have created the scheduled job but I am facing an issue while executing it even though I have manually run it using execute now button. I have also created a new scheduled job and added the logs but still it is not ru...
Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
I am wondering how many knowledge bases companies typically have. Is there any best practice advice for how many knowledge bases it is recommended to have and what determines how you divide your knowledge out? We have Washington D.C. Out of Box. ...
I may have the wrong table in the subject but I'd like to see if someone can assist. I have aa user that is wanting to build a report on, the list of Pre-Approved Change Requests, present in that catalogue (https://xxxxxxxxxx.service-now.com/now/nav/...
